When news of the COVID-19 outbreak hit, I was a non-believer. I went straight to that place of “this won’t happen to me, it’s not really that big a deal”. Then when my daughter’s school advised all students to stay at home I thought, “holy shit – this could actually be a thing, but you know what? I’m sure they’re just being over-protective”.  Then when travel restrictions hit I went: “Damn! My revenue streams are in trouble and I’m mighty pissed off!”

All the feels.

All the emotions.

Running a business where a big line of revenue depends on live events and retreats meant that the social distancing and travel bans hit hard.  I admit, I freaked out for a good few days.  I dreamt about losing our house and me having to go find a job (*gasp!*) .  I woke up in the wee hours in panic, wondering what I was going to do that day to make it better.  I second-guessed myself. I thought my knowledge wasn’t enough, I didn’t have enough of the right tools/experience/money to do the next step I seriously considered just not saying anything and hoping it would all go away.

Classic signs of grief.

Then it struck me. Like a blunt object to the head actually…that I had everything I needed and that I had been working towards this day for many decades.

I knew way back in my mid-20s that I wanted to be able to be location-independent for my work. But I also felt I had to ‘earn’ that somehow.  Remember, this is pre-social media days and pre ‘I’m an influencer and can travel the world and someone will pay me to look pretty and show off their sunglasses and lipgloss’ era. So I did my time in corporate, earned my stripes around the water cooler and in the boardroom and at ALL THE MEETINGS….and I knew for sure after 15 years of that that I wanted to run my own show, from anywhere. Which I finally did when laid off during my second round of maternity leave. But it’s also why I got into digital marketing originally – because I knew “internet thing had legs”! I knew that this technology would allow for connectivity and communication in a way previously never seen. So I set about learning that so I could then harness it to satisfy my own desire to work from a beach or cafe or mountain top.

So, after my initial freak out, I got busy. Yes I had to cancel my Bali retreat which sucked, and yes I had to cancel the venues for my upcoming workshops which meant loss of deposits etc, but quickly I realised I could take those teaching experiences online without too much change to the program or efficacy of the learning experience. And so I did.

And they worked out just great. In fact I ran a number of workshops in those first few months of lockdown, largely to keep myself and my clients busy and engaged and away from the fridge, the couch or the panic button!

I also ran online writing challenges, and co-facilitated programs for far-flung organisations, and even ran an ‘online retreat’ of sorts. Was it the same as usual? No. But then I’ve never much been interested in doing the ‘same as usual’ for too long anyway.

So the opportunity to do things differently, to embrace my new rhythm due to lockdowns was not really at a large cost to me, and in fact just highlighted what I’d been doing in small pieces all along – working with people and businesses all around the world online to help them with their content, their writing, their messaging and marketing. It was an unexpected bright spot in an otherwise miserable point in time. A true validation of why I do what I do and that the choices I made, without a great deal of info or insight (just a gut feel and longing) were great choices for me.

Do I wish that ALL of my work is online and that I never get to be in a room or in a resort on retreat with real live humans again? Hells no! I LOVE real human interaction and hugs and moments that only occur when you sit next to somebody. But I am grateful to have the option to still continue the work I do best, to embrace thew new rhythm in a purely online environment, when and if the world goes mad again.

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It doesn’t take much to distract me these days.  *ping*…another message on WhatsApp. *bleep* another request from a child on messenger. *ding ding* another notification on one of my bazillion Viber groups.

The world we live in is uber connected and increasingly noisy and demanding of our attention. Whether it’s your phone, your iPad, your laptop, your watch, your wallet, there’s almost always something pinging away pulling your attention from whatever it is you’re trying to do. My world has become SO much noisier since the pandemic forced us all online for everything, and even more so since I moved to Manila.

On the one hand there is so much inefficiency and old fashioned administration here. Paperwork in triplicate signed by 75 people for the simplest things, long lines and manual processes for the smallest of tasks, and receipts a foot long for everything.  Everyone gets a job which means it could take 3 people to help you purchase a bottle of water: one to zap the barcode on the bottle, one to bag the bottle and attach the receipt, and one to check the receipt.  But on the other hand, you can order and pay for a customised cake via a bakery 10 kilometres away and have it arrive on the back of a motorbike with a bunch of flowers from a florist 5 km away, all via one app, in a matter of hours.  EVERYTHING is done via Viber or WhatsApp. Shopping, school parent groups, medical appointments, social catchups, embassy groups, emergency alerts, driver comms, the list goes on.  And the Filipinos are one of the biggest TikTokking nations in the world and are obsessed with photographing and IGing everything. This country operates entirely on the phone and wifi network. Noone, not even the very poor, is without a phone. In fact I’ve witnessed first hand some communities where food is almost a luxury, and yet there is always a mobile that is connected. (more…)

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Love them or loathe them, book clubs have taken off in the last decade at a rate not seen since Jane Austen was a gal. Why? Despite their traditionally highbrow and/or daggy reputation, there are many, many wonderful benefits of book club that are gaining widespread acknowledgement. Also, with the world in a mess, it’s no wonder people are looking to some escapism in the form of a book!

10 benefits of book club include:

1. Provides Alternate Perspectives

Unless you’re all related (even then families can have vastly different points of view on the same topic!), your book club members will likely come from different backgrounds, cultures and education. This means they’ll bring different perspectives to the book discussion. These perspectives can help you learn new things and offer alternate angles to a discussion point that you may never have considered!

The flipside is that differing perspectives can lead to disagreements and even arguments. There’s nothing like two readers going to town over a book to get everyone in the room uncomfortable!  This is why it’s super important to always be kind and considerate of each other in book club. (more…)

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For me?

Moving countries mid-pandemic was pretty epic! And whilst I wouldn’t put it on your bucket-list, I don’t regret it one bit.  I’ve learnt heaps and grown significantly as a woman, a wife, a parent and a daughter as a result.  It’s been tough for sure – I’ve experienced adrenal meltdown and mayhem – and directed some pretty ‘fresh’ words at those I love most in pure frustration.  But I’m feeling super alive and more well than I’ve ever been now, and 5 months has flown by with a whole swag of cool new experiences under my belt.

As for The Content Coach biz?

I’ve happily been serving clients from my new office here in Manila without skipping a beat.  A long time ago I vowed I’d do anything to remove the boardroom from my life and find a way to work from anywhere on my own terms. Serving people from around the world via technology has been a part of my career for over 20 years now. So whilst the pandemic changed my in-person events and retreats it didn’t change the fundamentals of what I do – helping people write and tell better stories about their business.

The second half of 2022 will be filled with events – I’m positive about that! Stay tuned for more news about the Ultimate Girls Week Away Business Edition in Vietnam (*eek* – like the FB page and/or send me an email to find out more come Jan 1st), plus a host of other fun things I’m rolling out, including my online course The Humble Brag (learning to write more effectively about yourself – reply to this email if you want to jump on the waitlist). Meanwhile, I’m still helping people write their first book to raise their profile, plus doing copywriting/editing/blogging. Lots of entrepreneurs have pivoted businesses and profiles this year so need a hand changing marketing collateral – let me know if I can help you .

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Does the idea of working with a particular person keep you awake at night, tossing and turning as you sweat it out, hating on yourself for ever letting them into your world but unsure about what to do about it? You know you can help them but every interaction is killing your soul.

Well, it’s time to put your own needs first and say enough is enough: “I don’t love working with this client so I won’t do it anymore!”

Here’s the news flash – it’s YOUR business and you deserve to only work with people who serve you as much as you serve them. And guess what? When you release them out into the world to find another solution, you’ll actually be doing them a favour too – they’ll find someone more suited to their needs/personality/temperament/demands!

It’s a natural normal inclination at the start of your business journey to want to work with anyone who is keen to work with you…  because money is money right? And a client is a client, right? WRONG! I used to tell this story a lot to my coaching clients, particularly those who were new in business… (more…)

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…6weeks ago to live in the Philippines, and it’s taken this long to write about it.

In fact, it’s been a long time since I wrote at all! Yes, I’ve been crazy busy with all the things that happen and need to be done before and after your partner relocates overseas (and leaves you behind with two kids, 6 animals and a big ole property to sort out!), but in truth I’ve also just been resisting it.

And I’m only just beginning to understand why.

I checked out a few months back…drastically reduced my social media interaction, stopped marketing myself, stopped networking, stopped creating, and just did the small jobs for existing clients that trickled in. Then it dawned on me that I was ‘taking a break from my business’. January is always an intentional break, but this year, the break simply continued… almost without noticing it. You’d have thought that after last year I’d be chomping at the bit to get back in a room with people and talk shop and create and do, but in fact, my reaction was just the opposite. It wasn’t until recently when I started getting concerned messages as to my whereabouts online did it dawn on me that people come to rely on you to show up in a certain way and to be a certain presence in their life. I don’t say this to big note myself, or suggest that people ‘need’ me in their life, but it’s curious how many gorgeous souls checked in on me to see if I was alive!

As a fiercely independent gal, who likes to rely on noone, it really made me sit up and think: “why on earth are people worried?”  And yet, as someone who teaches everyday storytelling and online presence it should have been bloody obvious! I help people build and lead communities through the power of words, and insist that they then have a duty to do the right thing by those communities to maintain trust, add value and strengthen relationships, BUT I didn’t do that for my own. I let my own community down. I just disappeared. Said nothing. Added nothing. (more…)

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This has been a bugger of a year for obvious reasons but it’s also been a year of expanding our vocab – which a word nerd like me fully encourages and embraces!

In a matter of weeks, coronavirus fundamentally changed our way of living and working. It closed businesses, transformed working patterns, shifted our human interaction. As a result, new vocabulary appeared as a shorthand way to discuss the impact, articulate worries and poke fun at the craziness of the situation. Linguistic creativity is alive and well! (and is not uncommon in times of social crisis!) Collective cultural reference points work as a kind of uniting factor in times of trouble, and in the absence of regular social contact, shared talk is an important part of helping people feel connected.

So as we came to grips with the ‘new normal’ we figured out how to talk about the virus. And an explosion of new words and phrases entered our dialogue to help us make sense of the changes we experienced.

Covid-inspired words

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Can you believe it’s December? What craziness is this that has warped the time paradigm this year? Seriously, I swear the clock has actually sped up. I don’t know about you but I’m equally excited and terrified that Santa will arrive in just 24 days and that 2020 is nearly over.

I had such BIG plans for this year. Two overseas writing retreats for my clients were booked and planned, a small Aussie workshop tour was ready to roll out, my next book was going to be published, and my decision to become a mother was never going to be questioned !!!!

But alas. The world had other ideas.

Covid musings

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I’m not sure if it’s the time of year or simply the ridiculously weird twilight-zone bubble we’ve been in here in Melbourne, but I swear the days are flying by faster than ever before.

Since being ‘allowed out’ (from lockdown, not the asylum), I’ve felt confused, rushed and discontent.

It’s an odd reaction to being given back your freedom, right? I’m looking at myself curiously, wondering what’s going on…have I been institutionalised??? Or did I just find a lazy new norm??  Have I become a recluse? Have I finally morphed into the crazy cat lady my husband always thought I was destined to be???? Whilst I’ve loved seeing my family and friends again I have to admit I’ve not enjoyed the return to the kids’ activity runaround, nor the (perceived) pressure to suddenly be everywhere and do everything. I’ve not rushed out to go shopping or gone visiting all over the place. I simply don’t want to! (she says, stomping her foot like a 3 year old).

Hmm. Interesting…

This feeling has definitely affected how I show up on social media.

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No, it’s not a box of coconut covered chocolates….

So what is a Bounty Box, then?

A Bounty Box is an actual box where I keep the kind things said about me from clients, colleagues, partners and peers.  In it there are emails, greeting cards, small gifts, images of social comments and handwritten notes sent to me in appreciation for something I’ve done for them. I’ve been keeping this Bounty Box for about 7 years now, after I realised the importance of hoarding these goodies (and after my drawer started overflowing!)

Why do I have such a seemingly boastful box? Because it’s SUPER important to celebrate the impact you’re having on others, and be reminded every now and again, that you’re doing a great job and are on the right path. It’s also VERY powerful to see your world through others’ eyes.

How do I create a Bounty Box?

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Marketing a small business is big business.  There are so many ways to do it, experts to help teach it and platforms/apps/programs to support it.  As a result, navigating the good from the bad, the necessary from the nice-to-haves and the impossible from the achievable is a minefield.  On top of that, most small business owners find that just as they get a handle on one new way of marketing themselves they’re told that that’s old hat now and they should be looking at X. Content marketing IS an ever-changing field and unless you have a love of marketing and about 1000 spare hours in your week, it’s hard to stay on top of. In addition, common wisdom doesn’t always prevail.

I want to break it down for you, and give you 4 truths about content marketing that haven’t changed since its inception.

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This morning I had a root canal. An unexpected, expensive, bitch of a thing.

Whilst I lay there, with one eye scrunched close due to the mouth open situation, and the other staring firmly down the shaft of colour created by the iridescent light overhead, I willed myself to drift off into a magical meditative state so as to escape the hideousness going on in my head. Unfortunately I didn’t reach nirvana, nor even basic relaxation to be honest, so instead I tuned in to the conversation between the dentist and his nurse.
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Effective social marketing during Covid requires you to listen, be human and stay connected. Baseline? You need to know your customers inside and out.

Overwhelmingly, the most popular question I’ve received lately is: “what should I be posting on social media right now?”  And it’s a fair enough question too, because there is so much uncertainty around what’s right, what’s wrong, what’s perceived as politically astute and what’s not, what’s appropriate and by whose standards, and what sounds just downright delusional.  So I want to talk you through what I believe is the key to effective social marketing during Covid – and by the way, this works in any uncertain times.

Tough as it may be, as a small business owner you can’t afford to stop marketing or selling right now, and that therefore includes posting (strategically) on social media. Why? Because your followers are spending more time online than they ever have before, which presents you with a unique opportunity to deepen your relationship with them and increase brand affinity.  The challenge however, is that you can’t just pretend that it’s business-as-usual either, or you risk coming across as tone-deaf to an audience who potentially have heightened anxiety and sensitivities. (more…)

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I have a very funny friend who has just had a baby, on her own, in her 40s.  It’s not easy, but thankfully she has supportive parents nearby and an incredibly wicked sense of humour.  I’m relishing her baby spam and blow by blow updates, as it makes me feel involved in little Jack’s life and also casts my mind back a decade to similar moments and feelings. I can’t help think that lockdown is actually the perfect time to have a newborn – no reason to go out, no pressure to join all the groups and do all the things. Heck, you don’t ever have to get your bub out of their jarmies if you don’t want to! It’s a great time to just ‘be’. (more…)

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As we come to the end of another week of lockdown in Melbourne, and the dust settles on my cabin-fever-homeschool-Mum nerves, I realise it’s been a while since I asked myself a really important question.  I wonder whether it’s also been a while for you too? That question is this:

What do I know?

The reason it’s so important is because unless we know what we know…like, really know, it’s almost impossible to help others learn what we know and grow with what we know.

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“Jo – no heels?”

My friend Rachel recently asked me why I don’t wear heels much anymore.

Since moving to Somerville 6 months ago things have changed.  It’s not that I don’t love how heels make my legs look or admire the craftsmanship of a really beautiful high-heeled shoe, but I just don’t have the hankering to wear them much anymore.  It’s quite possible that I also don’t have as many occasions to don them as much as previously (although I guess I could wear them any ole day). OR perhaps it’s that when I put heels on I tend to adopt a kind of focused, powerhouse, get-shit-done kind of attitude…the attitude that accompanied me for a couple of decades in corporate land and in the early years of hardcore networking for my business.

But 6 months ago we made a change. And with it, a more relaxed state has washed over me.  Boots are now more commonly adorning my feet.
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5 years ago TODAY my business changed direction. The Content Coach was born! It’s my business birthday (of sorts!)

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For a really long time (ok, 25 years) I’ve banged on about staying connected with your people, your audience.
Connection. Communication. Sharing. Inspiring. Leading.

Whether it was when I was in marketing at realestate.com.au (please Agent X, stay in touch with your potential buyers by adding real value to their search – they could turn out to be your next listing), or as a recruitment consultant at TMP Worldwide (please Client Y, communicate nicely with the candidates you have interviewed – they may not be right for you but they may know someone who is)… and in all that time, there has never been a MORE critical need than now for you to support your people with nurturing, educational content. (more…)

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I was talking with a client during a session yesterday about how it feels kind of like that period between Christmas and New Year when you have no idea what day it is and no inclination to find out! I honestly feel like I’m in a bit of a time warp, weirdo bubble space which is kind of nice but kind of not. I feel full of contradictions.  I’m in this place where I’m still working, but not as much as I’d like… but then I remember that it’s officially school holidays now which is when I reduce my work hours anyway… but that’s usually because I want to spend much needed time with the kids and get out and about and catch up with friends we haven’t seen all term, which we obviously can’t do now, and I’ve already spent 2 weeks at home with the kids so, well…..y’know….and then I’m relishing the time to renovate the house and garden, so I’m actually really busy and not at all bored… but then we all wish we could go somewhere else and see other people and do different things…. it’s just so darn WEIRD!

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I wanted to write a blow by blow wrap up of everything I experienced at the Ultimate Girls Week Away (UGWA) Retreat. The workshop learnings, the people I met, the wicked inspiration from Liz Gilbert. But I can’t. It’s really hard to explain it all in words adequately. So instead, I want to share this very honest personal experience with you: my UGWA Fiji Retreat – a reflection.

I love retreats. I love to plan them, host them, attend them. I love the experience of being away from home, of being away from my children (bless them!), of being away from the supermarket, the running around to activities and the myriad responsibilities. I love the deep work and productivity that happens when you remove all other distractions, when you focus, when there is accountability, and when you only have yourself to worry about. I love the incredible results I’ve been able to elicit from my participants and the exciting energy those results inject back in me. (more…)

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How to please Google…that is the ever-present thought in the mind of a good business marketer ….”how do I please Google AND give the people what they want?” Some days it seems like an impossible ask. You don’t want to sound like a robot or a weirdo, shoving all those juicy keywords into your writing wherever possible, but you DO want your words to be found and rank well in Google so you can share ideas and help more people – and that requires clever keyword inclusion.

I often get asked: “When should I insert keywords into my content? Do I do it as I create the copy or should I go back afterwards and add them in?”

I’m going to be completely unhelpful here and say that in this instance, there is no hard and fast rule. It is a rare case in the SEO space where you can do whatever you please. Meaning, keyword inclusion can happen as you write or you can do it afterwards when you’re editing your piece. Or you can do a little of both.

Either approach will work fine, and has its own advantages: (more…)

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Composing a piece of content for your business shouldn’t be a burden.  It shouldn’t feel difficult. Ideally it is a joy to create….because you know it has a noble purpose. Creating business content will always be joyful if you remember just one thing:  business content must fulfil a promise.

A business owner is simply a ‘purveyor of goods and services’ (isn’t that a gorgeous romantic way of viewing yourself!). The process by which you attract someone’s attention to your goods and services (versus someone else’s) is called marketing.  That marketing requires words and images to be placed together in carefully concocted ways which is widely called content.  The strategic distribution of that content is called content marketing. This process is as old as the hills. Think back to the oldest trade in the world… Ladies of the night would dress in a way that stood out, they would tease passers-by with whispers and promises, they would stand on the most highly trafficked corner, and encourage repeat business and word of mouth referrals.

The big secret to creating business content is…

Regardless of how you dress it up, business owners (and the content they create) make promises to their intended audience to make their life better.  In the business most of us are in – coaching, consulting, speaking, healing – when you write blogs or social media posts or emails or a book, you are in the business of promising to bridge a gap in the reader’s knowledge, skills or abilities… as well as possibly inspire them to do  something different with that new knowledge.  The reader believes that they will be changed by the time they turn that last page or watch that final video frame.  In fact, they are desperate for that change.  So don’t deny them that.  Ensure your content delivers on the promises of a better, more efficient, more fulfilled, easier, happier, sexier, healthier, richer life.

It’s also true that our audience asks us to make and fulfil promises.  If we listen carefully to our clients, our prospects, our peers, our industry we can find clues everywhere to what promises they want us to deliver on.  Whether it’s before or after a session with a client, or at a networking or training event, there will be conversations you have that are filled with hints and suggestions on what you should and could create.  This act in itself – careful, purposeful listening – can be a game changer for those creating business content. (more…)

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The advent and uptake of the world wide web has shifted how we do business.  The world has shrunk overnight, meaning we can do business with whomever, whenever, we please.  We chat with strangers, we use words that didn’t exist a decade ago, and we expect responses at warp speed.  However some things haven’t changed – namely the need to communicate with others effectively in writing. In fact, the need for succinct, successful communication has stepped up! The problem is that business writing isn’t everyone’s natural forte.

When you run a small business you not only need to deliver your service to customers, you need to know how to deliver your ideas, requests, opportunities and information more broadly and in the most striking way possible.  Not only are there emails to write, but there are training documents, presentations, proposals, promotional copy, grants requests, advertising, and more to construct. The ability to deliver the right information at the right time and strike a chord with the reader is paramount. But even though writing is a huge component of our business lives,  so many people are really bad at it! Learning to write well is not, after all, why most people go into business. (more…)

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Twas the night before Christmas
When all through the burbs,
Laptops have closed
Writers have no more verbs.

The year has been great
Many deals won, some lost,
Ups and downs and roundabouts
Are all part of the cost…

Of running a business
That I love and cherish,
Freedom, flexibility
And clients that flourish.

I’ve loved helping those
In my studio and on retreat,
So much got done
Living on purpose is sweet.

Books, blogs and posts
Websites and speeches,
Helping you write well
Is one of my best features.

So now as the sun shines
It’s time to rest a while,
And say thank you to everyone
Who made me smile.

Merry Christmas lovelies!
I wish you all the best for the holiday season.

I’ll be taking a break from client work until mid-January, but I’ll be checking emails and messenger periodically, so reach out if you want to book a session or a chat about retreats.

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Tis the season for planning!

Every online coach/ marketer/ consultant/strategist worth their salt is hosting a planning event of some kind. Have you noticed that??? Hard not to, right! If you hang in the same circles as me, then right about now your inbox is being hit hard with programs and online parties and webinars or planathons.

It makes sense, given we’re about ready to roll into a new year, (and new decade, btw!), but just how much planning is too much, and what actually is effective?

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Writing a book alone is not an easy task. Nor is self-publishing.  But with over 1m books being self-published each year now plenty of people are giving it a crack! Unfortunately there is a wide range of results…some are successful, but many others are a dismal failure. The good thing is that whilst a lot of authors have made a lot of mistakes, many of them have been generous enough to share their trials and tribulations. In other words, you now get the benefit of their experience so that your own book writing and publishing experience is positive.

Many self-published authors have help from experts along the way; some choose to do it entirely alone.  From personal experience, and anecdotal evidence, the ones who write and publish a book with some form of guidance tend to do a whole lot better than those who don’t.  But if you choose to run the gauntlet, how do you avoid the 4 most common mistakes when writing a book alone? (more…)

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So many people I speak with about writing a non-fiction (business, self-help, professional development) book feel overwhelmed by simply starting it.  They can visualise the end product but they freak out about where to begin.  The hurdle seems to be in the organisation of their ideas.

Anyone who seriously considers writing a book to help leverage their expertise and grow their business knows that they know enough valuable stuff for it to work. However, they often don’t know how to distil that ‘stuff’ into digestible chunks of interesting information for a reader. And they often want to include EVERYTHING that they know….which is a big No-No. Organisation of your ideas before you start writing is crucial to completing a non-fiction book as efficiently as possible.

Writing a book without a content plan is like running a marathon without knowing where the finish line is. It’s as crazy as trying to drive from Melbourne to Kalgoorlie without referring to a map. I’m sorry, but this is one project where relying solely on your intuition isn’t going to cut it. You may eventually end up in Kalgoorlie, or at the finish line, but you will have wasted a lot of time, fuel and sneaker tread getting there. (more…)

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Engaging a writing coach is like hiring a tour guide. They know where you want to go, the terrain you’ll need to cover, how long the road is, and where the obstacles are. Your writing coach has been there, done that, and can offer a close eye on what you’re doing but with enough distance to be objective. And if she’s talented, she’ll shorten the learning curve on your writing career and make the process fun!

But how do you know what to look for in a book writing coach?

If you’re ready to move past the baggage that’s getting in the way of your success, or transforming the writing process into something more enjoyable and effective, then hiring a writing coach is a great choice. Before you make the investment however, there are some crucial things to consider to ensure you get the most for your book writing coach buck. Let’s face it: You’re paying for a high level of expertise and skill, and that doesn’t – and shouldn’t – come cheaply. (more…)

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As with anything you want to learn and then do well, you need expert advice and guidance. Hiring a book writing coach when you want to write a book is like hiring a physical trainer when you want to get fit. Yes, you can get fit on your own by eating well and going to the gym, but do you really know the right exercises for your body type and goals? Do you know the right foods to eat for your metabolism and training schedule? And will you keep turning up to the gym when it’s cold and wet and all you want to do is eat chocolate and drink wine on the couch?

Likewise, of course you can write a book without a writing coach…but will you consistently write for a few hours each week until your manuscript is complete? Will you be able to push through the writer’s blocks on your own? Are you able to make decisions about structure and tone and characterisation without some help? Do you know how to publish and market your book once it’s complete?

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I get asked to answer this question SO often: “I know a book would help my profile and open up new opportunities for my business, but how do I write a book if I’m not a good writer?”

Let me tell you a little story to answer that.

When I was in primary school I used any spare moment that I wasn’t dancing or eating or sleeping to write stories at my bedroom desk. I was obsessed with writing. I had worked hard to get my pen license and I cherished the baby blue Papermate that I was gifted when that license was mine. I wrote short stories, essays and even penned a series of poems about Oliver Twist discovering his real parents and a sister!

I wrote reams and reams of words, filling notebooks until my hand ached. I travelled into far-flung places in my mind and created such vivid characters I believed they were my friends.  A couple of my stories won prizes at local library and bookstore comps, and I was a bit of a goody-2-shoes in my English class – an A- was a fail in my books.

This writing ‘success’ continued throughout high school. The most amazing English Literature teacher introduced me to the classics in year 10 and I fell in love with him and Heathcliff (of Wuthering Heights fame) simultaneously. I was the Editor-in-Chief of our school magazine and I actually relished all the essays I was demanded to write. I was no Jane Austen though – my writing was good but not genius, and yet I still dreamed of writing for a living.

Reality hit at university however. Suddenly I was a little fish in a big pond, and whilst I was still getting great marks for my academic research writing, my creative writing floundered. I felt misunderstood and criticised by one of my teachers and I couldn’t get an A no matter how hard I tried.

That teacher crushed my big dreams of being a professional writer.

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Have you ever wondered how a book can grow your business? Is it really worth the time, money and effort? Will you get a return on your investment?

Writing a book is the dream of many – business owner or not – but historically it’s only been the reality for a few.  That is now changing with the advent of self-publishing, making authorship a more realistic goal.  Thousands of first time authors’s books are hitting the shelves as the benefits of writing a book for entrepreneurs are becoming clear.

So, have you ever been down to your local bookstore and pushed aside a few books on the shelf, making space for your own, imagining it there under the ‘new releases’ sign, or the ‘we recommend’ label…?

Or have you been on holidays and found an idyllic beach or mountain or cabin and said “this is the place I will write my book…one day…” ?

Well why not make that day TODAY?

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When I was putting together this list of fears of wannabe authors, I immediately recalled the quote: “Feel the fear and do it anyway…” It’s a poignant quote, coined by Susan Jeffers in her book of the same name, that is now bandied about loosely and printed on t-shirts and mugs all over the world. But what does it actually mean for you as an aspiring writer or wannabe author who is feeling paralysed by fear? How do you just embrace fear and get on with it anyway?

It’s a big question, that’s for sure, and one that most (if not all) professional writers and authors have had to grapple with. I know I certainly have, and I’ve been writing professionally in one capacity or another for over two decades! No doubt I will continue to be challenged by these writing fears too as I strive to push new boundaries and stretch myself beyond my comfort zone.

The thing about writing fears is that you just get better at knowing which ones are rational and which are not (I’ll give you the hint – most are not!) and you get better at heading them off at the pass so that they don’t sabotage your efforts. Because sadly, the fears of wannabe authors can become so crippling that they stop them from ever writing a book at all.  And that’s criminal!

Part of what makes ‘feeling the fear and doing it anyway’ a little easier, is when you know you’re not alone in your fears. Regardless of whether it’s a positive or negative emotion, humans love to feel that they are part of a crowd and not the only weirdo who is feeling a certain way.  There is comfort in being ‘the same’.

So just as others have felt as you do, others have overcome the fears and pushed through to create their books or other content. (more…)

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I’ve been back for 10 days from running my retreat in Bali and it feels like a lifetime.  All the build up, the planning, the anticipation, then the warmth, the joy, the learning, the teaching, the uncovering, the clarity, and then BOOM!

It’s finished.

It’s over.

A bit like Christmas when you’re a kid. Or even when you’re an adult. You have a month or more of excitement, events, preparation, then you gorge yourself, your adrenalin flies and then crash. It’s done.

Why do really great, momentous events have to feel like this?

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Who doesn’t love a day out of the office, learning, being inspired, catching up with business besties and networking with newbies?

Most small business owners relish the chance to connect with other likeminded souls, as many of us spend our days solo, toiling away in silence, forgetting that there is a brave new world out there that is stretching and changing, (and also often forgetting to eat!).  We can get so consumed by our own thing that we forget to come up for air.

So a business conference, with the promise of great speakers, new ideas (and awesome food), right on our doorstep, is a highly attractive opportunity to break the routine and stretch our pegs.

One such fantastic conference is the BITE Conference – this year held at the Frankston Arts centre.  In its third instalment, BITE Con (Business, Innovation, Technology, Entrepreneurial) has become the ‘go to’ event on the Mornington Peninsula for discovering what trends are changing the small business landscape. The promise is that participants will not only hear about these trends but that they will uncover the latest tactics that will help us compete.  And I reckon it delivered.

This year’s B.I.T.E. Con had an all-star cast of speakers that worked the stage and crowd to share their best ideas.

Here’s a BITE Con wrapup  from each of the speakers:

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A poem about you and me on a Bali retreat.

You and Me equals creativity,

Yet You and Me operate practically.

You and Me create possibility,

Because You and Me lead our industry.

You and Me get stuff done quickly,

But You and Me always generate quality.

You and Me see things differently,

So You and Me nurture our own posse.

You and Me regard our work highly,

But You and Me are as approachable as can be.

You and Me defend our views fully,

Yet You and Me agree to disagree happily.

You and Me want others to know we’re somebody,

But You and Me are not in the slightest flashy.

You and Me make promises that aren’t empty,

Because You and Me know our stuff completely.

You and Me simply want the world to see,

That You and Me are legendary.

ps.  You and Me in Bali, would be extraordinary.

____________________

Join me, from 24-29 June, at my Bali retreat for Thought Leaders.

I’ll help you distil the knowledge in your head, bring it out through your heart in your own unique voice, and use it to create a usable body of content that will have others begging for your advice and opinion. You’ll finally get the recognition you deserve as an amazing thought leader in your industry.

Join me for a week of learning, creating, thinking.

Your body will thank you for it.
Your mind will thank you for it.
Your business will benefit from it.
Your family will benefit from it.

Book a call today to find out more about the Bali retreat

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I’ve never resonated with whole ‘hustle’ movement that has been prevalent in the entrepreneurial / business world in the last few years. It feels aggressive, fake, and is usually served with a big dose of inevitable burn-out.

I must admit I actually cringe when I see the word in marketing spiels now.  It’s over done, it’s been done over and it feels like the thing you do when you don’t actually have any control over your thing. And can you believe there’s people walking around with t-shirts with the following printed on them: ‘Less talk, more hustle’, ‘Same hustle different product’, and ‘Hustle: the most important word ever’, ???  Really??

Don’t get me wrong, there are definitely times when you need to move fast, put in the hours, be uber motivated, drive harder than ever before, and shut your eyes and just take a leap. (more…)

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You’d have to have been hiding under a rock if you weren’t aware of the power of storytelling in business. EVERYONE seems to talk about it now. Well, it’s for good reason. Storytelling captures people’s attention, engages them emotionally and therefore helps to cement the messages you’re trying to convey.

The thing is though, I don’t want you to think that you have to have a big sweeping hero or rags-to-riches story to be an effective storyteller. This is a common misconception, born out of the umpteen conferences we attend in our corporate lives, where paid speakers trot across the stage, tug on our heart strings then leave, and the myriad trumped up entrepreneurs we hear on virtual stages across the world delivering talks to make money.

When most people think of storytelling, they think big, elaborately crafted stories like we see in movies or perfectly designed TedX talks. The ones that use techniques like plot structure, character, and scene design and usually either a bunch of comedy or tragedy.

There’s certainly plenty to learn from that kind of storytelling, but it’s not practical for everyday use in business.

The truth is you don’t need a BIG story to have an impact as a business leader.

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I bet that if you were asked to describe a friend in just three words you could do it easily.  You might say he was kind, generous and loyal. Or that she was fierce, driven and creative.

But would it be as easy to describe your business’ characteristics in the same way? Could you summarise your story in three words?

As entrepreneurs and business owners we invest SO MUCH TIME and effort in raising our profile, being seen, and becoming known …..without actually clarifying what we want to be known for. (more…)

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What is leadership storytelling? Why is it important to understand this concept?

Let me give you my opinion on this…because that’s what ‘thought leadership’ is….giving your opinion, offering your original thought around a articular subject.

Leadership storytelling is the intentional assertion of your point of view.

The key word in this sentence is intentional.   Deliberate. Purposeful. Planned. You intentionally take a stand on a particular topic and then illustrate that stance via a story. The story gives the stance context. It offers the listener/reader a memorable framework in which to concrete the lesson.

Used well, this under-utilised leadership skill will create cut-through, will inspire your tribe, and will elevate your standing in your niche/community/industry.

But how do we sharpen these business storytelling skills quickly?

Let me share my top tips to getting started with leadership storytelling, inspired by 5 great quotes.

1. “Given the choice between trivial material brilliantly told versus profound materials badly told an audience will always choose the trivial told brilliantly.” (Robert McKee, author of Story)

You don’t have to have invented a cure for cancer, or created the next Facebook to have the right to tell your stories. Your life, your experiences are more than enough fodder to illustrate your value. You do need to have the right tools however, and you do need to practice intentionally and you do need to solicit feedback that will help you improve.

2. “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” (Maya Angelou, poet and civil rights activist)

Your audience is the most important factor when it comes to business storytelling. This is where most so-called leaders fall down. Don’t get wound up in your own importance and brilliance. When delivering your story, it must resonate with your audience. Tell it from their point of view. Always be thinking: ‘how do I want to leave my audience feeling at the end of my story?’ (more…)

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Happy Valentine’s Day to you. Whether you celebrate it or not, hate it or not, I want to wish you a wonderful day filled with love and good vibes…
I enjoy V-Day, but not in a satin-teddy-red-roses kind of way….but rather in a warm, gentle knowledge of being loved kinda way.

Do you remember your first love?

Was it romantic, heartbreaking, tortuous, silly, one-sided, wholly reciprocated or a mixture of all of these? Do you remember your first true valentine?

I remember the day I really felt I was truly in love for the first time. I fell hard for an older boy named Adrian. He was in year 8 and I was in year 7.  He was tall, handsome, not too smart, athletic, and made my tummy flip when he smiled at me. He lived around the corner so I spent a lot of time outside for a few months, hoping to catch a glimpse of him on his bike.  I remember making friends with one of his friends, just to try and get closer to him. It turned ugly when the friend thought I liked him but I laughed in his face when he bought me an icypole and expected me to sit with him at lunchtime.

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This is not another goal setting post. In fact it’s kinda the opposite.

As it’s almost time to pop the corks, wave the sparklers and kiss random people, I thought I’d nudge you for a moment.

As the year comes to a close and we herald in a new one, it’s exciting to pack up the old memories, the highs and lows, the lessons the achievements, and look forward to the shiny possibilities of a brand new chapter in our lives.

Some people I know spend big chunks of time in solitude jotting down all the moments, learning from the stuff-ups, from each hard conversation, each A-ha moment, and patting themselves on the back for the glorious times.  They then plug these learnings into their elaborate goal setting process, their personal and professional development plans, and they continue to mull over them to ensure they don’t repeat the crap.

I’m not one those people.

Never have been.

And have finally stopped beating myself up about not being one of those people!

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Listening is one of the key areas of leadership I discussed in last week’s blog about 3 Simple Ways to Elevate Your Leadership. I had some interesting reactions to this so wanted to dive a bit further into the notion of truly LISTENING and its ability to make your leadership soar.

I’m sure there has been a time in your life when you’ve had a conversation with someone and knew for sure that he or she wasn’t really listening, right?  And it’s pretty easy to tell when it’s happening too….usually through lack of eye contact, facial expressions, or the loathed phrase “What did you just say?”  Unfortunately, unless you’re an angel, chances are that the shoe has also been on the other foot and you have been guilty of the same behaviour (guilty as charged – particularly with children who take forever to get to the point!!!)  People know when we’re distracted and not actually ‘present’.

So I’d like to discuss the lost art of listening.

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I asked a question in my Facebook group, The Content Couch, a few weeks back about leadership.  I wanted to know who they considered a leader in their field and, most importantly, why.

The overwhelming reasons for ‘why’ people were considered leaders were these:

– credibility
– visibility
– likability
– great content
– organised

The thing is that it’s easier to appear to be a leader in the digital age than ever before.
Just talk more, talk louder, be more places, offer more things.
Be funny, be everywhere, be everything.

Right?

Wrong.

The problem with many so-called leaders in entrepreneurial land is that there is a lot of smoke and mirrors. You may talk the talk, but can you actually waltz and jive and floss the walk too?

In my opinion, great leaders aren’t necessarily born leaders. They also aren’t created overnight. And they most certainly aren’t created by having the biggest social media following or most expensive program.  Leaders rise up as circumstances appear, but it takes work and a willingness to grow to become a GREAT leader.

And, of course, growth doesn’t happen overnight either.  However you dno’t need more training or an MBA to improve your leadership.

Take 3 simple steps, TODAY,  to elevate your leadership quickly:

1. Serve

Serve your team both internally and externally. Meet their needs personally, but also lead by example in serving those beyond your business, into the wider community. The younger workforce are increasingly interested in how a business can give back and make a difference; a social conscience is a huge selling point as an employer.

2. Listen

Great leaders listen more than they speak. Never ask questions if you’re not prepared to hear the answers. Listening is a powerful way to engage people and it makes you more intelligent about your team, your customers, your processes, your community. Two ears, one mouth.

3. Seek discomfort

This may sound odd at first, but getting uncomfortable is the only way to grow. Push your boundaries and be alert to areas you can improve. Be delighted by discomfort so that you can be purposeful when it arrives and then quickly move through change phases. If you don’t embrace change, you limit your life to that which is already known.

By listening to your team and your followers you will naturally serve them better, increase your likeability and also do wonders for your credibility. By embracing change you will become more visible, by necessity you’ll be more organised, and you’ll also generate awesome fodder for stories to share!

These 3 things don’t take a university degree to figure out, they don’t require money to do and they aren’t time-consuming.
Make a shift in your perception of leadership, and create some simple habits, and you’ll be perceived as a genuinely great leader before you know it.

Happy storysharing.
JJ x

ps. We are going to be working through this leadership framework in much more detail on retreat in Bali. Will you join me? Don’t forget the Super Early Bird price of $2497 (single room) and $2197 (twin share) is on until December 31. What better Christmas present could you gift yourself? Comment below if you’re keen to find out more.

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As the paper plate came home from school for the 412th time this year, requesting my baking prowess, I was forced to consider how we all turn up on voting day….and beyond.

The fundraising committee at school certainly takes advantage of an election, by offering a cake stall and sausage sizzle.  Because, lord knows, writing ‘1, 2 & 3’ is hunger-inducing work…

The postal voters, who surreptitiously lock in their vote, out of earshot and sight, who shy away from the queues, the candidates and most likely, the neighbours….

And the candidates and their reps, who each thrust a marketing leaflet at the voters as they dash into the polls, in a last-ditch attempt to get a vote. With the only thing differentiating one from the other being the colour of their shirt or the arrangement of the words ‘people’ and ‘power’ on their brochures.

It is true that some people don’t decide who to vote for until the last minute, and last minute votes can count. However, few voters arrive on the day, accept all the marketing leaflets, read them cover to cover, weigh up the pros and cons and then make a considered decision before casting their vote.  This last desperate attempt to secure a vote shows no evidence of a persistent effort to build a sustainable advantage and a loyal following over time.

Whether we are in politics or business, the real work we do is to show up for the right people CONSISTENTLY, so they know what we stand for every day — not just on voting day or launch day.

Your goal isn’t to be chosen at random because of the colour of your shirt or a single snappy slogan. It’s to be deliberately sought out again and again for your service, your values and the way you empower and impact the people you serve.

How do you turn up on ‘voting day’ – and beyond?

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Shiny object syndrome: a fancy phrase to describe the excitement I feel on a daily basis as I come across things, programs, places, ideas,  I’d like to own, take part in, visit, pursue.

Yep. Like many other entrepreneurs, I suffer from the shiny object syndrome.

When you run your own business, one of the awesome things about it is that you achieve the freedom you desperately desire to work on whatever you want, wherever you want and whenever you want. There’s noone telling you what you do, where to do it, or when to deliver it. Now, that all sounds great on paper, but it also means that you – and only you – are responsible for making clear decisions on the what, where and when.

And for holding yourself accountable. *eek*

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I haven’t written for a while because I’ve been holidaying and business-retreating, (making up verbs now!) and allowing change to wash over me.

It’s been amazing and wonderful and vulnerable and scary and life-and-business-changing all at once. Yet the funny thing is I wasn’t seeking change, I wasn’t running away to ‘find myself’, or do my own version of Eat, Pray Love, or ‘make a change’, … but it found me anyway. The truth is, I obviously was seeking something.

I wasn’t unhappy, in love, life, parenting or business.
I wasn’t annoyed.
I wasn’t anxious.
I wasn’t scared.
I wasn’t even really frustrated.

But….

Something hadn’t felt right for a little while.
Something had shifted.
Something was niggling.

Something was hovering. Just out there in my peripheral vision.

And it turns out I needed to shift again. To evolve. To focus.

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David Allen, king of the Getting Things Done movement said this:

“What you’ll tend to avoid doing is probably the most important thing you need to do, because it’ll probably be the most daunting and the most potentially successful thing you could be doing.”

So, my question to you is: “What are you avoiding?”

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I have a really strong view that I could never expect you to invest in coaching if I don’t do it myself.

Why should I?

It’s a bit like working with a fitness trainer who is obviously overweight and unwell.  It just doesn’t ring true for me.

So I tell you this, not to justify myself or so you can pat me on the back, but simply to let you inside my world for a moment…to reinforce that I practise what I preach.

You see, noone is above help. Noone is perfect. Noone has it all together. And noone has all the answers.

And I felt that keenly recently, when I was reviewing my presentation for the first round of the 8 Weeks to Content Confidence program.

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I read somewhere once that you should get new trainers (you know, sneakers/joggers/sandshoes/runners) every 3 months if you exercise regularly. Apparently if you don’t your shoe will no longer provide you with the support and shock absorption you signed up for.  You’ll be ‘at risk’ of all sorts of things.  I’m wondering whether that was purely marketing hype put out by a sports shoe company, but regardless, it stuck with me.

Every 3 months I should be shelling out around $150 for a new pair of trainers.

Really?

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Writing therapy is an actual ‘thing’. It’s not just for us nerdy wordy souls yearning for an outlet for our unsatiated brilliance. It’s actually a form of expressive therapy that uses the act of writing, and then the processing of that writing, as a way to heal.  The premise behind writing therapy is that by writing one’s feelings down, emotional trauma will gradually ease.

Interesting.

Whilst I’ve never formally undertaken ‘writing therapy’ as such, I certainly know that I get great satisfaction from scribbling down thoughts when I’m in a muddle about something. It helps to clear my head and offer the best answer when I see all the ideas in black and white in front of me.  I also remember as a teenager how wonderfully satisfying it was to express my inner most desires and angst in my secret diary, and how I always felt a little closer to the ‘truth’ or ‘real me’ as a result. So I guess that was my own form of writing therapy; nurturing my emotional health through words.

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Are you feeling like there’s a LOT going on at the moment?
You wouldn’t be alone.

Apparently with the winter solstice comes lots of change. (I have no technical term for this, but it’s a ‘thing’…and not just for woo-woos!)

1. You might just feel a bit ‘blah’.

Everyone’s heard of the winter blues, but there’s a real science behind why this time of year has you feeling bummed out a lot of the time.  Your brain’s serotonin level (the “feel-good” neurotransmitter that your body produces) are largely affected by the amount of exposure you get to daylight. So when the days start getting significantly shorter, and there’s a limited amount of sunshine, your serotonin levels can drop, causing you to feel a little moody and melancholy. Adding self care practises to your routine — such as deep breathing, meditation, leisurely walks, and yoga — can help boost your serotonin levels, and as a result, your mood and overall well-being.

2. Your sleeping patterns might go cuckoo.

When you’re not getting enough vitamin D — as a result of not being exposed to enough sunlight — your body can feel super exhausted and lethargic. The change in seasons that brings us into the winter solstice can affect your body’s circadian rhythm, which regulates your normal sleep cycles, as well as your ability to produce melatonin, aka your body’s sleep hormone. To put it simply, the lack of sunlight could definitely take a toll on your snooze time. But the dark circles under your eyes don’t need to be your default winter aesthetic. Take a vitamin D supplement or invest in an electric light box to remind your body that there is, indeed, a light at the end of this dark tunnel we call the winter solstice. Or you could just go to Queensland for a few months.

3. Your head may go bang.

Though the research isn’t definitive, there are reports that cases of migraine are on the increase during the winter months. The swift change in temperature can lead to changes in the body that result in tension headaches (you know the ones where it feels like there’s a rubber band around your head?). Try some essential oils, a warm bath, or a big block of chocolate…I hear that helps anything!

4. Apparently your sex drive could take a toll, as well.

Who knew?  Apparently testosterone plummets during winter. Maybe try getting cosy in front of a fire or finding a way to make ugg boots and a dressing gown sexy!

5. Finally, a light at the end of the wintry tunnel.

The winter solstice isn’t bad, guys! It might have you suddenly feeling like Vincent van Gogh (minus the whole cutting off your ear thing, hopefully), and you may just be inspired to tap into your creative side. While this isn’t a concrete finding, an increase in creativity during winter months is basically all about perception. When the chilly temperatures of winter force us to go inside and bundle up with a warm mug of tea and cosy blankets, we’re more likely to connect with others and as a result, inspired to create and to brainstorm new ideas. So…embrace that. It’s a GREAT time to get working on that book you’ve always been meaning to write, that blog you’ve been meaning to start, or that new social media channel you’ve been meaning to tackle.

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Love it or loathe it, Facebook is undoubtedly one of THE best places to market your small business.  There are gazillions of users, you can post various types of content, and it’s easy to reach a very specific audience.  However, unless you know how to play the game (and it’s an ever-changing one), it can be a frustrating source of misery that only serves to suck you down rabbit holes or see you deleting your profile in disgust. Generating great Facebook engagement is not as simple as it used to be.

So how do small business owners make the most of this behemoth?  They build a targeted audience who want to hear new things from them regularly and who are inspired to respond.  And it is this last part that is the key.

Engagement.

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It’s easy to view yourself as an ‘expert’ once everyone else does.  You get asked to speak on certain topics, requested for input into articles, and invited to sit on panels – for me that’s being a copywriter, a content coach, a marketing coach.  You could be forgiven for thinking to yourself: I’ve got this. I reckon I know my stuff – (finally!).

And then suddenly you realise a couple years have gone by and you haven’t really done much ‘professional development’ or learnt anything super new in your specific field of expertise. Or along the way you’ve diversified, and the thing you’re known for is only one small string to your now blossoming bow.

That’s when #copycon18 came into my field of vision.  Great timing and just the ticket to reignite my copywriter’s soul.

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Christopher is muscular and tanned but lithe, like most of the men around here.  They work, physically, for most of the day, every day of the week. His hair is long and dark, tousled and unkempt, and his eyes are dark but dancing. He has that relaxed way of wearing a shirt with the top few buttons undone and the sleeves rolled up, exposing strong forearms and a brown chest, that is suggestive, but not on purpose. He swaggers gently, meaningfully, and takes his time to construct his sentences, tasting every word in his mouth, ensuring they’re the right ones. The words finally fire out at warp speed, defying the calm countenance from which they emit.

He then sees us, shrugs to his friend, and says: “G’day, are you guys from Australia? I’m from Brisbane.”

Whaaaat?

You see Christopher made a choice.  A very distinct, clear choice to live his life a certain way.

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Book writing is a big deal. It’s no simple undertaking. The first question I get asked when someone is considering using my help for their book writing project is ‘how many words should my book contain?’

My answer is always: ‘How long is a piece of string…?’

No, really…how long is it?

I know that doesn’t help you AT ALL, and sounds like the kind of smartypants answer that would have gotten me in trouble at the dinner table, but it’s true.  Your book needs to contain as many words as it takes to cover off your topic properly, without repetition and without gaping holes in the knowledge.

I get asked the ‘how many words’ question almost immediately people engage with me about writing their book.  And it’s normal to wonder. I get it.  Because a book writing project is a big thing. There are a LOT more words in a book than in anything else you’ve probably ever written (unless you were one of those crazy smart people who sat down and wrote a PhD.!) And the prospect of writing a whole heap of words can be daunting.  It’s time-consuming, you’re wondering whether you actually know ‘enough’ and you’re hoping like heck that I’m not going to charge you for editing ‘by the word count’!

It’s just as frustrating for me as it is for you that there is no perfect answer to this million dollar book writing question.

So, will you settle for some guidelines for your book writing word length?

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The irony is not lost on me that I’m currently drinking detox tea whilst eating a chocolate (admittedly, it’s homemade and has a high content of cacao, but still…). But sometimes that’s life and it’s also business, right? Sometimes things are just topsy turvey or not quite as expected or a real clash of ideas and effort.  But guess what? It doesn’t matter one little bit. I’ve stopped worrying about this stuff now. I’ve stopped trying to be perfect in my life, my parenting, my business. Because God knows it was killing me trying.

I do however, always strive to be my best at what I attempt and to give my all to whatever I’m doing, but sometimes life deals you broken arms (my son’s second in 4 months), absent partners (my husband is overseas for his second 3-month stint in 7 months), accident-prone pets (my cat had his second trip to the vet in 2 weeks – first a broken toe, now a laceration to his belly), or cloudy brains (I just can’t quite get mine into full-on work mode when it’s so warm). And that’s ok.  As long as you roll with it, don’t act like a victim, and learn to alter your course a little to adapt. (I did a short video about this yesterday, with some ideas on how to adapt)

Why am I telling you this?

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At an event I spoke at recently, a question was asked of me: “Does content matter?”

Ooh….

Hells yeah it matters!  With a caveat…

Content for content’s sake is garbage and a waste of time. Content that is purely self-serving and sales-oriented is also icky.  But content that adds value, educates, enlightens, inspires, motivates, challenges, raises awareness, absolutely fricken matters. And that’s what we should all be aiming to create. Content with an impact.

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I was thrilled to be part of the inaugural Sorrento Writer’s Group Author Event on Saturday. The event provided the chance for local authors to exhibit their wares and to connect with each other and their community, as well as for the Sorrento Writer’s group to let people in on what they’re about.

The opportunity to exhibit came to me at the 11th hour; I’m not a part of the Sorrento Writer’s Group nor do I reside on the pointy end of the Peninsula where most of the publicity was being focused.  Happily though, it was by helping one of the members of my Facebook group (The Content Couch) with her table set up for the event that I became aware that this could also be a useful place for me to be.

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I get this question (or rather, exasperated statement!) about content creation all the time.
“I can’t write!”
“How am I supposed to do all this content creation everyone expects when I HATE writing!?”
______________________________________

I’m one of those people you probably love to hate, because I love writing. I always have. Ever since I could pick up a crayon I have loved writing.

My essays won me competitions in school. My unsolicited articles secured me paid travel-writing gigs. My copywriting skills got me promotion. And my succinct wit has won me a number of 25 words or less competitions (my husband is still waiting for me to win a car or something more useful than hairtongs though…)

Yessiree, I am madly in love with the written word. It’s my favorite way to create content for my business.

However, I know for a fact that my love is not shared by all. In fact, I know for sure that some entrepreneurs actually hate writing. They may not even be bad at it, regardless, they hate it. And that’s cool.

I’m going to bust a myth that plagues the marketing world … that:

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You may or may not know that I ran away to the circus last week. I was accompanied by my daughter, who just happens to be an aerial student, but it was really me who ran away….

You see I always fantasised about joining the circus, enjoying the life of a traveller, with the smell of the greasepaint and the buzz-like-no-other of performing to a thrilled audience in raptures. But there was no circus school nearby when I was little, and my parents were middle-class professionals – they weren’t exactly going to seek one out to satisfy my whimsy.  I did ballet and jazz and musical theatre and that was enough. It was wonderful, if a little controlled and contained.

But I always loved the circus. And then I forgot that.

I forgot that incredible thrill that the big top offers…until I saw Cirque du Soleil when I was in my late 20s. I remembered how intensely terrifying it is to watch the tightrope walkers and high flyers on the trapeze, I remembered the squeamish marvelling at the contortionists, I remembered the childish joy of the clowns.  The feelings surfaced again, those feelings of freedom and unadulterated joy that I had when I was so small.  So when Miss 9 was asked to join the performance troupe with her circus school, there was no hesitation. Living vicariously may have to be enough.

The first performance trip with the troupe was to The Lismore Show last week. Three days, nine performances and a whole lot of fun and craziness in between.  Obviously I was there to support the kids but interestingly I learnt some things from the coaches and support crew that I didn’t expect.  Things that can directly be applied to the world of business.

5 things I learnt about business from the circus:

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Over the years I’ve wanted to be many things: a showjumping champion, a dancer, an actor, a lawyer, a journalist, a food photographer, a dog breeder, a travel writer and tour operator. At one point I even wanted to just be a lady of luxury on a yacht. I’ve often found myself SO inspired by the place I find myself standing, or what I’ve just experienced, or who I’m with, that I seriously have considered big career-altering-life-changing shifts (CALC shifts).  I am able to perfectly envision myself doing that thing daily, and I’m filled with joy and excitement.

My recent trip to SeaWorld – unexpectedly – filled me with that same sense of opportunity and desire.

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How life can change in an instant…

Just wanted to say a few quick words about my past 7 days. For those who don’t know, which is probably quite a few, I had a terrible car accident last Monday night. It happened on a local freeway, at high speed, and I sustained a head injury. The good news is, it only knocked some sense into me.

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I was buying a present for my husband for this birthday this morning from one of his favourite stores.  I felt a bit rushed and somewhat perplexed about what to buy him.  Normally I don’t struggle at all but this year it’s a tad different. There was an added element of complexity to the ordinarily joyous process of gift-giving. The gift had to be small and light and not contain anything ‘tricky’, so that it could make its way effectively overseas to where my man is currently living.

I was staring at all the stuff, beautifully displayed, hoping something would jump out at me. The woman working in the store came up gently and said “you look like you need a hand”.

I explained my situation and as a I did she slowly nodded and leaned in with this look of ‘knowing’ on her face.

During the course of her ‘recommendations’, she spoke to me about how her husband spent 30 years travelling overseas for work, how it took time to reconnect when he returned (but that it did get easier), how her children were often wary of their dad and where he fit in to the scheme of things when he got back, how she encouraged immediate bonding with the kids and their dad by disappearing for the weekend with girlfriends, and how she used to cope with it all.  She joked about how she always struggled with gift-giving when he was away, so eventually they simply celebrated when they were next together. She told me how now, in semi-retirement, they travel back and forth to Noosa more often (the place they would take family holidays) and enjoy each other’s company in different surrounds.  She runs her own interior design business and he consults in the city, but they allow themselves breaks after a big project. She spoke of the simple pleasure of the perfect small leather travel bag which she keeps packed with only the essentials, so that she’s ready to join him wherever and whenever their fancy takes them. And the big lesson… she spoke of how she’s come to realise that a marriage is about quality not quantity.

The strategies she imparted were wonderful and her gift ideas were spot on. The way she relayed her experience touched me deeply, as it was emotive, personal, yet helpful, and therefore highly powerful. I bought more than I intended to because I was so intrigued by her story, I just wanted to keep listening. I believed in her and the ideas she proposed, so I chose them all.  I wanted to breathe in her experiences and make them my own. Hell, I want to be her in 15 years time!

Again, the lesson is clear. Be relatable to your prospects.

Tell your story in a way that matters to them. Find some common ground. Help them with their predicament. Make your story interesting, intriguing. And they will ask for your help. They will buy.

Go and be you. Unapologetically you. And tell your stories to those who need to hear them.

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Email marketing isn’t dead. Let’s just put that out there first. It is VERY much alive and well. Email marketing is also one of the most cost-effective marketing tools out there. It is easy to manage, gives you full control and allows you to establish direct contact with your customers. So, as part of your overall content marketing plan you need to be considering how and when you harness email marketing.

Email marketing is a proven strategy with which to promote your business. It helps you attract new customers and maintain close relationships with existing loyal customers.  You can manage your contacts by simply keeping a list of names and email addresses, or you can create a complex database full of subscribers segmented by demographic slices and engagement levels. The challenge is knowing what will work for you and what choices you need to make.  Which method you choose, and what tools you buy,  really just depends on how big your budget is and how sophisticated your business is at this point.

The first step is to know WHY you want to do email marketing

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I believe that business ownership is a creative endeavour.  But sometimes it can feel more like a task factory, more like a ‘job’ (you know, like the one you ran away from??),  than a creative outlet.

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I had coffeee this week with a guy I haven’t caught up with for a while.
He’s a photographer and videographer who does really great work.

When I asked him how he’d been going, how business was ticking along, he surprised my by saying ‘just ok”… and then he qualified it by saying that it was probably because he’d been busy chasing sunsets.

I thought ‘chasing sunsets’ was a metaphor, you know, for being distracted by shiny things like most entrepreneurs are. But no, he’d LITERALLY been off chasing sunsets, with his camera, trying to get the perfect shot!

I laughed at the fact that my brain went straight to the metaphoric reference. But he’s a dude and dudes are mostly  very literal creatures. So I dug a little deeper. What I found out was that he’d been spending over an hour every night for over a week trying to get the perfect sunset shot….just for his own amusement, oh, and to dish up some Instagram gratification. Really? Yup.  To get likes.

And yet he had been moaning about the fact that he wasn’t charging what he was worth, that people were taking advantage of his generous nature, that he was spending the most time with the clients paying the least, that he hadn’t increased his database for ages….

Had he spent those 10 hours getting his podcast out there to grow his audience….
Had he spent those 10 hours creating that free video series optin to grow his database….
Had he spent those 10 hours refining his packages and communicating those….

…he may have felt a little differently about his business. A little bit better than ‘just ok’.

Chasing sunsets is absolutely delightful. I get it. And at the moment, they are stunning where we live. It’s great for the soul. It may also be great for getting likes on Instagram. But is it what you do FIRST, when the other stuff is undone?

Prioritising business growth activities is often a struggle for creative business owners, especially if they’re not things you love to do. BUT, your business won’t flourish by chasing sunsets.

What sunsets have you been chasing lately?

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I’ve lost my voice. My actual voice, not my writer’s voice, has just disappeared.

Well, truth be told, the word ‘just’ is incorrect. I knew it was coming for 3 days. There was that telltale tickle, the waves of heat, the loss of strength, the lack of energy. And this morning it was gone. No sound. Nada.

I’ve been using my voice a lot lately, more than usual and more fiercely. Coaching, speaking gigs, presentations, networking, parenting, daughtering. And I’ve been speaking for so many other people too: voicing their fears, propping them up, going in to bat, celebrating them, fighting for them. A change in domestic circumstance has meant I’ve had to tell the story over and over again, and I think I’ve literally run out of words.  I’ve exhausted myself by prioritising everyone else’s emotions and interests; my own have slipped by the wayside.

And so I instinctively knew that my voice was bound to give way at some point. It’s my body’s way of saying “ssshhhhhhh…” It’s time to listen. (more…)

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It’s school holiday time (in Vic anyway)…and you know what that means?

It’s the juggle struggle of running a business whilst running the social lives of your children at the same time!

Being visible in school holidays comes down to planning

And even if you don’t have kids, you’ll probably experience that deafening silence when you email one of your clients or that cagey low-talking when they answer the phone. Because chances are they’re dealing with a child tugging at their attention, wanting to be fed, wanting a cure for boredom, wanting to make noise the minute they get on the phone. It happens to the best of us, even with the most well-intentioned children and the most carefully organised activities – they just NEED you when you are the phone.

So, how do you deal with this predicament? How do you manage to do all the things you have to to keep your business ticking whilst you have the kids home from school? You can’t always take weeks off every time the school holidays roll around, nor can you palm your kids off the entire time (or can you???) (more…)

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Do you get nervous whenever you have to send something out, worrying that it won’t be exactly right?

Do you cringe every time you’re about to press publish on Facebook?

Do you muck around with your sales pages, your marketing materials, your emails to the point of spinning in circles? Or even worse, to the point of not sending them out at all?

It’s time for a perfection intervention!

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And so it is in business, where most success is defined by what it’s easy to put a number on.

Revenue, sales, profits, visitors, growth, impressions, likes, database size, event numbers, open rates, page views etc. All the things that fit neatly on a spreadsheet.  And yes, they’re important, and the truth is spreadsheets – like Dojo apps – don’t lie.

The problem is, they don’t tell the whole story. There’s no measurement for the intentions we have, the effort we made, the impact of our work and the difference we will make over time—not just this term or this quarter.

Interestingly the people with the most Dojos, or gold stars, or numbers on their spreadsheets, don’t always win.

In fact, sometimes they lose. They’re often so busy reaching for the stars to stick on the chart, doing the Dojo-worthy deed, that they forget to really see the brightest stars or the daring deeds outside the Dojo.

I hope you’re spending some time NOT measuring your success on an app or a star chart.

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Creativity and self-expression are transformative – both in business and in daily life.  And I believe everyone has the capacity to be creative.

But don’t go getting all uncomfortable and start backing away….I can hear you now saying “but I’m NOT creative. I can’t do that!”

The truth is, you can, and hopefully you’ll see that too, when I let you in on what I believe is ‘creativity’.

Creativity according to Jo Johnson

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There’s absolute validity in knowing what your competition is doing. And there are very good reasons to study those in your field, particularly if they are ahead of you in skill or experience.  HOWEVER, there is also real danger in obsessing about who’s doing what, when and why, and how much more they’re earning/doing than you are.

Think for a minute about how many days and how many brain cells you’ve wasted this year worrying about her over there….or him down the road.  Think about how many grey hairs you could have saved yourself by not stressing about the fact that so-and-so seems to be everywhere doing everything, whilst you’re stuck behind a computer trying to make ends meet.

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A friend of mine was once upgraded to First Class when flying for work.  She was stoked! To be fair, her company had paid for all the flights that gave her the status credits to be chosen for the upgrade, but that’s cool – she was the one actually travelling!

The cabin crew, of which there were four, only had eight passengers to look after – how’s that for a ratio! There’d be no “umm, excuse me…excuse me….excuse me….can I please have a glass of water? Oh ok, when you’re ready….”

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I found myself in between appointments the other day, and I was hungry. Really gut-gurgling hungry.  I didn’t want to go searching far and wide for food, so I opted for the foodcourt that was in front of me – not something I do very often. I’m not pretentious about food, but I do like to feed my soul as well as my stomach when I eat, so I tend to go for deliciously fresh options that are prepared specifically for me.  However, on this occasion there wasn’t a lot of time so my choice was limited.

As I ordered my ricepaper rolls, I had cause to giggle. Two young burly tradies, with their tanned, hairless legs and Northface puffers on, sidled up next to me and ordered Fiji water and sushi.

What the??

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I have a hangover. A ’13 Reasons Why’ hangover. And it’s a bad one.

If you don’t know what I’m referring to, it’s a TV (Netflix) series, based on the 2007 novel Thirteen Reasons Why by Jay Asher. The show revolves around a student who kills herself after a series of negative incidents brought on by school mates.  Running over 13 episodes, the central character, Hannah Baker, narrates the story via tapes she has left as evidence for her suicide.  Each episode ‘outs’ one of the students, outlining their impact on her final decision. It is harrowing and compelling, and has left a lasting impression on me as a parent.

I binge-watched the last 4 episodes last night because I needed to know what happened.  I simply couldn’t think what Clay, the shy boy who loved Hannah who acts as an audience surrogate as he listens to the tapes, could have done to her so I had to watch his episode, tape 11. And then, well, there were only 2 left and I couldn’t sleep not knowing what had compelled this young bright girl to finally take her own life. (In the end, I couldn’t sleep anyway, because the content was so alarming that I kept dreaming about what life-changing horror the suicide of one of my kids would bring.)

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As a business owner there is nowhere to hide when things get tough. There is no boss to look up to, and often no subordinate to blame! It is you and you alone who needs to take responsibility for whatever is going on. So how do you find the confidence to step up and out when it matters most? How do you continue to find the gumption to communicate your message and your value?

What does confidence mean to you?

Is it being so comfortable in your own skin that nothing and noone else matters?

Is it the feeling that you can be relied upon?

Or is it the slightly irritating attitude of bravura, of highly opinionated people?

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As I wandered my way through the small local village to the butcher the other day I was struck by something – most of the people I could see were in line for one store. One cafe.  It got me thinking about how important ‘exposure’ is to all of us as business owners and entrepreneurs.

You see, the only perceivable difference between that one cafe and all the others in the village is its position and the way they display their items.

Trust me, the prices are the same (or bigger) for their coffee and food, the quality is arguably the same, the service is equally nonchalant. In fact everything else is much the same.

The only real difference that appears to generate 4-5 times the sales of their competitors is their positioning and presentation.

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Business owners need visibility for growth. In the highly connected world in which we now operate, there are new ways to increase visibility, beyond the boardroom. Don’t get me wrong, I love an old-skool face-to-face meeting with a prospect. Maybe I’m showing my age (!), but when you’re sitting down with someone you have ALL your persuasive tools at your disposal—your voice, your body language, your active listening skills—those are the big guns.

But face-to-face sales take a lot of time and time is the modern business owner’s nemesis. Given many of us work with (or want to work with) clients from all over the world it can be a near-on impossible task to reach people in person. And have you noticed too, that a lot of people don’t want to meet face-to-face as a first step, like they used to? There’s a whole lot of research that happens first…a gathering of information from a variety of sources to help them make up their minds before contacting you.

These realities have forced me to get creative and look for alternative ways to ‘get in front of’ my prospects. None of these options put pressure on people to buy. Instead, they compel people to learn more about you in their own time, which may make them more inclined to buy down the track. Eventually you’ll get the ‘face time’ you want. (more…)

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This is a story about my girl Lucy. A story of resilience and dogged determination – two values I regard highly. It’s a story whose lesson most adults could learn from, and a story which is equally valid when applied to dealing with tough situations in our business as it is here in the childhood swimming pool.

Lucy was determined to give the school swimming trials a go. As a grade 3 it was the first year she was eligible. Not many of her friends were keen to try out, in fact there were only 8 girls out of about 55 who were attempting it. She’d been equally excited and nervous all week, unsure of what to expect, but really wanted to give it a crack regardless. She’s a great little swimmer but not what I’d call a natural fish.  However, she’s very competitive with herself, so she wasn’t going to let the opportunity pass her by.

Her race was up first and it was the compulsory freestyle – not her favourite stroke, but a necessary one. I could see the nerves on her face, but she patted her friend on the back to encourage her and made a joke at the starting line to cover up her feelings. (more…)

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The fastest known way to grow your business is by working with an experienced mentor.

Why?

Because they’ve been where you are, faced the challenges you’ve faced and know what works.

When people message me to say they’re struggling to hit their goals in their business, or that it all feels ‘hard’, I always ask them “who are you working with to help keep you on track?”

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While content marketing has been a very hot topic for the last few years, many companies and marketers still do not understand how to use it and why it is so effective. Understanding the importance of content marketing and ways of efficiently using it could be a turning point for your business’ success.

First of all, did you know that approximately 26% of desktop users and 15% of mobile consumers are using ad-blockers to remove any advertisement on websites they are visiting? (ref: Interactive Advertising Bureau study, July 2016). These numbers are huge, and it is a good indication that traditional marketing is losing its power.  Paid advertising was THE way to spread brand’s message in online marketing, but not any more. Ad blocking is on the increase, which is great for consumers, but a terrible trend for marketers who rely heavily on paid advertising.  Luckily, there is still a way to get cut-through with your message.

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Have you ever wondered how to get more done in less time? I certainly did….and still do, often (but that’s because I’m determined to only ever work a 3 day week!)

Well I’ll tell you how all the super prolific content stars do it. It’s called BATCHING. And it’s absolutely BITCHIN’ when done well (that’s surfer dude speak for awesome, cool, amazing).

So what is BATCHING?

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Sasha is 41 years old.  She’s married, has two young children, a dog, a lovely house in the suburbs and a relationship that’s comfortable.  She runs her own business, formally exercises once a week (but kids herself she’s burning serious calories picking up after the children all day), drinks wine and coffee and then green juices. She usually shops at  Target but has no problem buying $300 shoes. She has heaps to say and can talk underwater but struggles with a pen. She is passionate about her passion and is desperate for it to consume more of her life…if only she could carve out a few extra hours each day.  She’s happy, driven, but not ecstatic – yet.

You know quite a lot about our ideal client don’t you? Because you’ve been told ad infinitum that this is the cornerstone of business marketing.  Every program, every course, every webinar has banged on about it for years. You got the message.

Or did you?

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2016 was a very interesting for many of us. I know upon reflection, we can pretty well say that every year, but last year the universe really seemed to rock for many people.  I know little about stars and planetary alliance, but apparently that had something to do with it. Or maybe it was just people pissing each other off.

There were many political and cultural challenges (Trump, immigration, gay marriage, legalisation of cannibis and Syria to name but a few), which prompted outrage, annoyance, confusion and hurt.  And there were many amazing artists and icons lost (Bowie, Ali, Fisher, Cohen, Cole, Lee, Rickman…the list goes on). And whilst we didn’t know them, they entertained us, changed us, made their mark on the world. Why? Because they had the courage to use their own voice. Sometimes it was used well, others inappropriately. Regardless, they had the guts to stand up and be counted.

The year was tough and tricky in many ways, but the tides of change have been fuelled.

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I don’t believe in regret.

I’m also not sure that people actually change that much. And I certainly know that what’s said in the heat of the intoxicated-midnight-moment is almost definitely never going to come to light in the cold hard reality of January 1.

This scepticism may sound odd, given that essentially my chosen pathway is to support and coach people through change…given that whether I’m working with groups or individuals, I am constantly talking about change, the affects, the stories.

But here’s the thing. I’m not completely without hope that people can morph or rehabilitate or alter their pathway.  It’s just that THIS is what I believe in: (more…)

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 “There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self.” ~ Ernest Hemingway

As the year draws to a close, most of us take time to reflect on what was, what could have been and what the hell! And it can surprise us, just how much we’ve achieved, or it can make us squirm uncomfortably as we realise it was just another ho-hum year that dwindled by without a whole lot of positive progress.

Now, it would be completely unrealistic to expect that each year is going to be extraordinary, filled with massive highs, few lows and progression in leaps and bounds. Some years just aren’t meant to be that way. And you know what? Your adrenal glands will thank you! Rarely can every single year be an adrenaline fuelled party where success is all you feel. However, I do think it is important to keep aiming for better each year. Better health, better wealth, better connections, better balance, better fulfilment. Otherwise, what’s the point?

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Your words have a huge impact on those that hear them or read them, particularly those who look to you for leadership. The power of words goes well beyond their explicit meaning; do not underestimate the implicit and intrinsic too.

Words can be used for good or evil; the great orators of our time are testament to this.  Gandhi, Martin Luther King, Adolf Hitler, Bob Hawke, Barack Obama, Donald Trump.  Love them or loathe them, those who choose their words carefully, and craft clever messages, can whip individuals or entire countries, into frenzied action.

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I met a gorgeous woman last week. She approached me in a crowded room and said, “I’m only here for you. I’ve been watching you and reading your blogs and posts for months and I needed to meet you. I’ve driven for an hour to be here, so can we talk?”  This gorgeous woman then invited me out to lunch, which is where I was today, enjoying great food and company in the sunshine, with a like-mind.

Now, if I was single,and if I was so inclined, I may have read this approach as a proposition. Or, if I wasn’t in the business I’m in and therefore able to read the subtext, I could easily have been highly weirded out and worried about her stalker-ish behaviour. But the thing is that in the circles I run in, in a professional sense, this kind of behaviour is actually the highest form of flattery.  In fact I commended her on her ‘positive stalking’ (a phrase I coined about 12 months ago when a similar thing happened to me), and she just laughed, knowing full well I wasn’t offended or turned off by her approach.

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You would have to be hiding under a rock if you hadn’t seen or heard what has transpired over the last 48 hours in the US. The Presidential Election which has gone on FOREVER is finally at a close, with a not terribly popular (ironic, given he’s the winner) result.

The media, bloggers, journos – hell, everyone in social media land – has gone crazy reporting every minute detail about the outcome, including their own fears and freak-outs about what it’s going to mean for America and the rest of the world.  And whilst I have to admit that when I first heard that Mr “You’re Fired” is now a world leader I almost choked on my protein ball, I have to say I didn’t immediately go into “the world is going to end” mode.

Little known fact: I’m actually an American citizen. I could have voted in this election. But I chose not to. One, because I don’t live there and postal votes only get counted if it’s looking like a tie, and two I wasn’t informed enough about the individuals and their parties to know what they actually stand for.  I’m not an idiot, so on the surface I could see that Trump was a pretty revolting choice. His ability to shoot his mouth off and offend an amazing cross-section of the community is quite remarkable to say the least.  But I felt like a hypocrite voting for just anyone in defiance of him, given I have little idea about what their policies would do for the larger population.

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There was a moment at the breakfast table recently, when my daughter randomly said: “So, who actually IS God?”

“Well…..” I responded, taking a sip of coffee, buying time to find an appropriate and easily digestible answer before her WeetBix got soggy.

“You see…he’s not a HE but she’s not a SHE. God is a feeling, a spirit, a moment in time, an expression, a sensation, a comfort, a joy, a leader, a teacher. God is the creator of all living things… if that’s what you want to believe.”

She mulled it over between mouthfuls and then said: “So does God still exist? Like, wander around and stuff. Didn’t Jesus actually wander around and eat breaky and live on the earth? And isn’t God supposed to be his dad?”

Hmm. Tough one.

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Keeping a reality check on what is actually achievable at any given time is SO important. Whether it’s life, work or parenting it’s important for everyone… but it’s absolutely vital for business owners if you’re going to survive beyond the initial adrenalin of the start-up phase and not burn out when you start to level-up.

I am very tough on myself when it comes to getting stuff done and making the absolute most of every single waking and working moment I have. It started out this way when I began working in recruitment. It was the late 90s and everyone I knew was working hard so they could play hard. Being seen at the right bar, drinking the right drink, wearing the right gear was high on the list of ‘success markers’. No-one wanted to leave the office first for fear of being seen as a ‘slacker’ and everyone aimed to arrive in the morning before the boss, hangover or not, so they could already be on the phone getting deals done. There were targets to meet and leaderboards to climb so everyone made the absolute most of every moment. It was a culture that self-perpetuated and I was right on board.

When I started running my own business, I felt a pressure of a different sort.

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You probably know by now that I’m overseas on a big long-awaited family holiday. It’s been equally wonderful and exhausting – and we’re only half way through.  Travelling with young children is not easy and tempers have been frayed at times, but we’re all still speaking and noone has been sent home alone…yet…  So whilst I have a spare moment, I want to share some thoughts about the assumptions we make of our people.

We’ve been in the US, camping and meeting bears, renewing our wedding vows in Vegas, chatting with heroes in Disneyland and all along it’s struck me how often we make up stories about places and people before we’ve even met them or experienced them.  Aussies definitely have preconceived ideas about Americans, and the reverse is also true.  As travellers we  make assumptions about how we should be treated and as adults we make assumptions about how our children should behave in certain situations.

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Sorry it’s been some time between messages but I’ve been kinda busy getting ready for a rather large trip. Today, however, I felt it necessary to share a story about magic.

You see, a year ago today I sat my husband down, gave him a glass of champagne and then wheeled in some brand new suitcases. On one of the suitcases was a message from Mickey Mouse. It was inviting him to celebrate his 40th birthday at the Happiest Place on Earth. And now, 365 days later, I am writing to you from a hotel in Anaheim, and Disneyland is a mere 7 minute walk away.

It’s kind of surreal that it’s all actually happened. We’ve had the busiest of years with my business and my book, with the kids, with my dad’s illness, and with Simon’s work, but we stuck to our guns, made a plan and made it happen.

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Wow. I have seriously only just come down off the high from hosting my third Writer’s Retreat this last weekend. What a rush! It was so relaxing, so joyful, so engaging, so mentally stimulating and challenging – SO rewarding. The ladies who attended did everything planned for and asked of them, plus much, much more. They were gracious and willing and committed.

We worked hard, worked smart, brainstormed, set our intentions, made decisions and created plans. They are now much clearer on what they stand for and where their value is. They know who they can help and how. They also know how to chunk up their knowledge and create marketable products out of it.

And the biggest take away?

That immersion is absolutely the key to getting ahead swiftly in your business.

When I was 4 I knew just what I wanted.

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You’ve heard this before, I know you have, but I was reminded of it again this morning when speaking with a client. (She’s amazing, but she needed a gentle kick in the tush.)

YOU ARE ENOUGH.

YOU KNOW ENOUGH.

Already.

Don’t go watching another video, attending another random webinar, or reading another book. You don’t need to right now. NOT that those mediums aren’t useful ways of disseminating content, but they are also AWESOME TIME WASTERS when you are in the throws of generating your own content.

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Are you sick to death of everyone telling you how to stand out in this online world? Do you ever wonder whether anyone is actually going to bother to listen to your advice anyway? I used to feel the same way.

I have never been an introvert but, after many years of successful corporate life, somehow I lost my nerve when it came to promoting myself and my own business.  I knew what I was offering was valuable and I had the credibility and know-how to back it up, but I didn’t understand why people would read my writing and marketing tips when the web was completely flooded with information from people I deemed more authoritative than me.

Why would anyone listen to me?

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Four days in and I’ve given up the fight.

The tussle and juggle of solo-business owner versus school holidays was over today. It just had to be. Because I was driving myself mad and the kids too, and that’s just not cool anymore.

This working from home (albeit in an awesome custom-built studio!) combined with kids at home scenario just does not work for me, or them.  And I knew that. I know that.  It happens every term, every year.  I head into school holidays with a sense of trepidation and angst – the complete opposite of my non-business-owning or working friends – as well as a huge bag of mother guilt for feeling that way.  The “can’t you just take some time off? You’re the boss aren’t you?” comments don’t help either….

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Pricing is one of the trickiest P’s of marketing.  It’s especially tricky when you are pricing your OWN services because a) you’re too personally involved and b) it’s hard to measure exactly like-for-like value. Putting a price on a can of soft drink is a whole lot easier than pricing a health transformation service for instance. It doesn’t seem to make it any less complicated when you know that you deliver amazing value and transformation for your clients – many of us still get stuck.

I struggled with this when I first started my copywriting business.  I went from a large 6 figure salary in corporate world, believing every day that I was absolutely worth every penny of that to the company, to charging myself out at less than half of my hourly rate as a copywriter when I first opened my doors.  In hindsight it was ridiculous! I had SO much experience, so much to offer, but somehow I just found it vomit-worthy charging more.  When I first tried to settle on an hourly rate I looked at competitors for ideas and I looked at complementary services to try and find where I fit. Whilst I could gauge an industry ‘norm’, I really struggled to know what would be an acceptable amount for me to charge. The thing was that I wasn’t a kid just starting out in this profession, nor did anyone have exactly the same experience as me.

I felt I deserved to earn roughly what I had been earning prior but somehow it didn’t seem to work out that way…

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Whether you’re a business-owning 40 something (ahem) like me, a fresh university graduate, a middle-aged career-changer, or a retired widow, a writing retreat could be just what you need to start that book, finish your online course content, or finally get those blogging ideas out of your head and onto the page. It isn’t everyone’s idea of fun, but it certainly is mine….and it’s also exceptionally useful, productive and necessary when you lead a busy life and need dedicated time to get things done.

There are people I know who are mystified as to why I would want to run away and ‘just write’ for the weekend. They can’t fathom why I’d have to ‘go away’ to do that when I have a perfectly great work space at home. They also don’t really understand when I say that I actually just want to write ALL day, like 8 hours per day, almost non-stop, only breaking for coffee and chocolate.

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This morning as I set up office in my new favourite cafe, my lemongrass and ginger tea brewing silently in its pot as the toddlers noisily bustled around their mother’s legs, I had one of those moments of bliss. Those moments where you realise your kids are independent enough to be at an activity on their own (kung fu and school) and I have 40 glorious minutes to just be me.  With a calming sigh, in delicious anticipation of doing some writing I gently lifted the lid on my MacBook and pressed the start key.

But instead of that welcoming ‘da-daaaaam’ sound, I was shown the ugly face of the red light, battery symbol.

***NOOOOOOOOOOOOOOO***

How could I have been so stupid!  My heart pumped faster, my legs crossed in indignation and my mind raced to all the ‘issues’ I’d have now because I couldn’t get 1, 2 and 3 things done in my allotted time.

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You’re amazing at what you do. I know that, because otherwise you wouldn’t have had the guts to buy the domain name, agonise over the logo, and head out at all hours of the morning and night to attend networking and training events. You bothered to step out of your comfort zone, finally gave the coprorate job the finger, sucked up your pride and told your parents and friends that you were “now open for business.” You made the move because you know deep down that you can do that ‘thing’ better than anything else and anyone else.

What I reckon might be happening now though is that you’ve made it to the end of year one, or two, or even three (if you’re lucky) and you’re not feeling the rush of momentum anymore. The sparkle of newness has fizzled, the excitement of being a ‘start-up’ has faded.  You’ve exhausted all your networks and you’re wondering where your next clients will come from. It’s getting tiring but you kid yourself because you’re ‘busy’ that you must be progressing.  You’re doing ok, but be honest, you’re not really soaring are you? You’re paying your way, but you haven’t exactly lived up to the dream promised in that first ‘entrepreneurs get rich’ seminar you attended.  There’s a fair bit of spinning in circles, doing the same things on a different day hoping for a different result. You tell yourself there’s still so much to learn and you get distracted by the beautiful shiny things “because they might just be the missing piece of your puzzle”.  You fumble about continuously trying to figure out which one should be next on your To-Do list…the ever-growing To-Do list.

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Email marketing is not dead!

BUT, given the amount of email that the average person receives each day, it’s hard to make a positive impression on that inbox that gets results.

Email marketing is about one thing: engagement.

It’s hard enough to get people to read your email when it’s in their inbox, but what if it doesn’t even make it past the spam folder? Some email service providers such as Yahoo, Gmail and Hotmail, use an ‘engagement score’ to decide whether your email will get beyond the gate keeper or not. (more…)

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So, the SEO (Search Engine Optimisation) world was abuzz last week. The little techy nerds have been at it again and Google has made some changes. And it’s all to do with headlines. Ironically, the headline announcing the change was decidedly dull…

“Google Increases Width of Search Results Column.”

Boring title aside, what exactly has changed and why is it important to you as a business owner who writes?

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Before you can expect anyone to buy from you, particularly if you are in a service based business, it is essential to build trust. The best way to do that is to let your target audience into your world by peeling back the layers and offering a little bit of yourself at each and every contact.

Whether you’re introducing yourself before a keynote speech, conducting a workshop or meeting someone for the first time at a networking event you need to be clear on what your story is and be able to tell it succinctly.  The same goes for when you’re writing your website About page, a bio for a collaboration, or social media posts – you need to share your story in a way that resonates and demonstrates your expertise.

People buy people. It’s plain, it’s simple, it’s true.

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You know those days when you’re sat in front of the computer wringing your hands, or nervously staring at your phone, wondering what to post about next on your Facebook page? And you get that prickly feeling of anxiety in your chest, that bile rising in your throat, that rush of heat to your head because you have abso-frickin-lutely NO idea what to write about next? Well don’t panic, don’t fall apart, we’ve all been there before…and there is a solution! The answer lies in the blog content you have already written.

If you’ve been doing a good job of your blogging – writing articles that answer the questions of your target audience, positioning yourself as an expert in your field, offering valuable ideas – then you already have a plethora of posts for social media just waiting to be extracted. Did you know that???? Look no further than your own backyard and you will find SO much great information that you can simply break apart and repurpose for social media.

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I had a very interesting chat with Master 4 the other day. It went something like this:

“Mummy, how did I learn to talk?”

“Because I taught you. And so did daddy, and nanny and poppy, and your sister. Everyone that is around you and loves you has taught you to talk. We speak to you, you listen, and you connect the words to the thing or action.”

“So, who taught you to speak then?”

“Nanny and poppy and my teachers.”

“Ok, then. So who taught them? And who taught those ones? And really mummy, who taught the first person EVER in the world to speak? They didn’t have anyone to teach them?? And why did they just make up sounds and give names to stuff like TREE. How did they know that was supposed to be called a TREE?”

Hmmm.

Yes. Umm. Well?

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If you’re brutally honest with yourself, in the quiet of the middle of the night when your brain is still racing like a wild horse through a fire, and you can’t turn off the twitch in every fibre of your being that is linked to your desire to succeed, and every ounce of your mind body and soul is tired from trying, you’ll admit you wish this was true…..

…That creating and running a successful business really was as easy as those people promise.

You know, THOSE people. The ones with all the ‘luck’. The ones with all the right people in their camp. The ones with supportive parents and partner. The ones with the nannies. The ones with great marketing speak as a natural gift. The ones with money to invest. The ones who make it look easy.

You know that deep down, even though you tell people you love what you do and that you enjoy working hard and figuring things out for yourself, and that you relish the challenge of your solo growth path, that you REALLY wish you could achieve great results with minimal effort.

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Too many businesses focus on the solution they provide rather than the problem they solve.

Whilst coaching people, I’ve asked them: “What problem does your business solve?”

Often there is deafening silence…followed by an “umm, I’m not sure.” Worse still is the response: “I don’t think I do solve problems.”

The thing is that in a world where most people have what they need, and where businesses are popping up all over the place, you need to know how your business is going to stand out and why. Why does the world need your ‘thing’? What is your differentiator? What problem are you solving and for whom? It’s almost impossible to tell your story or market your business if you don’t know what problem you solve.

The One Sentence Pitch

It’s a really challenging – but worthwhile – exercise to articulate what you do in terms of solving ONE single problem. Understanding what this is, and using it to drive you, is at the root of doing meaningful work.  So how do you do it? Pretend you are pitching to an investor for a $1million injection….they don’t want to hear about all the solutions you provide, they only have 30 seconds to hear about what issue you can solve.

For example:

Dropbox: People have no reliable way to store, access, update and share all their data from one place – a USB or emailed file doesn’t cut it.

Uber: Why can’t I just push a button and get a ride?

So, in one sentence, tell me, yourself, your business partner, your mirror, what’s the key problem you solve in the world with your business?

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Yesterday I had a crappy day.
It felt doubly crappy because I was really pumped to have a good day. But it just didn’t pan out that way.

You see, I went on an excursion with Master 4 and his kinder crew. The weather was stunning, the location awesome, the anticipation large and I had high hopes that we’d be creating beautiful memories to savour for years to come. In fact, I thought this day was seriously going to rock. And so did he.

But instead it was just really shitty. And we both cried a lot, shouted a bit (him more than me – I do have some modicum of control when in public!), and really didn’t like each other for a good few hours. I kind of sulked, he got really uppity and it was pretty darn miserable. It will go down in my books as a huge parenting fail and one of the first conscious moments for remorse from the 4 year old.

I won’t fill in all the blanks, but needless to say my expectations were not met… and in the quiet of my pillow cuddle, with tear-stained cheeks in the safety of the dark, I was forced to reconsider whether I had been unrealistic in my expectations.  All I had wanted was for him to play and respect me in the same manner as he did at home, to join in the group activities and to give everything – even the scary tube slide – a go.  I wanted to get grinning-selfies, peekaboo-pics and laugh in the sunshine with him. But instead of being his bestie I became his worstie. And he didn’t join in – he stuffed around with his new bestie. And he didn’t take my hand and give it all a go, he screamed and shouted and told me I was mean to make him do something he was scared of. It broke my heart and his spirit and pretty much annoyed the hell out of anyone in a 200 metre radius.

So as I put my big girl pants back on last night, stopped pouting and being cross, and let the sadness wash over me then start to dissipate, I realised that our expectations are often not met – by our families or our businesses, and in particular by ourselves. I wanted so much for everything to be like a storybook and yet, why?  I’m not stupid or unaware – I’ve already been there done that with another 4 year old. I know stuff doesn’t always work out beautifully, (in fact I know there’s a high percentage chance of it NOT working out beautifully when it comes to 4 year olds!) and yet as my hopes for the perfect memory-making day were dashed I behaved like a spoilt teenager. I was SO disappointed I could have cried like a …well, like a 4 year old…..

It’s weird how our behaviour sometimes surprises us. It’s kind of odd how we sneak up on ourselves and do something that makes us feel uncomfortable, awkward, outside of ourselves.  We’re in control of own behaviour and it shouldn’t happen like that, right? I mean I’m a sane, grown woman, with an educated mind and a rational sense of self. What the hell happened?? Thankfully these moments are pretty rare for me now (believe me, I did HEAPS of sneaking up on myself when I was in my 20s and 30s…) but it does still happen.

I guess as I mature and check in with myself more regularly it is less and less likely to occur (unless of course I start to lose my marbles….at which point I reckon I’ll just embrace ‘loopy’ and not worry too much about what I say or how I act!).  What I do know is that I’ve become really good at not letting my business sneak up on me anymore. There was a time when it would bite me on the arse because I was just not aware, not in control and not conscious enough of my own impact. Now, I am very mindful of where I should offer advice and when I should back off, where I can add big value and when I should leave it to another expert, and what makes me tick and hum and flow.  I’m also really cognisant of who I want to work with, who I can help and who I should just let go…..THIS state of ‘knowing’ and subsequent control has only occured after many years of working at it – with plenty of help from others and lots of work by myself, ON myself.

If only there was a sure-fire manual to help heal the heartstrings of a mother’s momentarily dashed hopes and dreams for her crazy-beautiful 4 year old….

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IKEA – we either love it or we hate it.

Regardless of your opinion on the ease or otherwise of their flatpack furniture instructions, what I know is that they know their business, their market, and their value inside and out. And they are FANTASTIC business storytellers.

In this 2 minute video the Start Something New commercial tells a complete and compelling story that demonstrates that IKEA:

1. understands the views of their customers. They know the answer to the questions, “why would I shop at IKEA?”
2. makes the customer the hero. He comes first, always. The products play a supporting role.
3. knows that the ‘outcome’ for the customer is crucial NOT the features of the product.  It’s all about what you could become.
4. gets that how the customer feels when they use their products is central to their business. His belief about his own possibilities changes.
5. knows how to tap into emotion. There are no product names, branding or anything in site.
6. helps us to see ourselves in the hero’s story. We are all on a quest to find the best version of ourselves.
7. knows that the feel-good factor of this story is perfectly aligned with its overall business philosophy. All touchpoints of the business deliver on this.
8. asks the audience to buy into this story and discover our own along the way.

These are the words published by IKEA with the video:

IKEA invites you to start something new. Because THIS is the moment, let’s get going. Change something, do something different, big or smalls things. What’s important is to start. Get some inspirantion and DO it.

It’s perfect. Perfect for their business and perfect for their customers. And perfectly aligned with my business vision too – particularly given my week ahead.

Are you going to do something different this week? Are you going to get started?

If you need a gentle nudge, want some inspiration, require a handhold to get you going, then maybe you’re lucky number 5 at my retreat. Call me or message me if THIS is YOUR moment.

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Planning is necessary, thinking is paramount, but doing these without action is useless.

There’s always a client you could follow up.
There’s that new ad you could write.
Oh, and there’s that survey waiting to be sent.
There’s a product you could trial.
There’s a webinar you could watch.
Oh, and there’s that training you could do.
There’s those new contacts you should follow up.
There’s that copy you could test.
Oh, and that super important observation you might take action on.

Each of these presents an opportunity to learn something that could change everything.
But you have to get started to see that change.

All the plotting and planning in the world won’t mean anything if you don’t take action.

Don’t wait for the moment to be right.
Don’t wait for the mood to be perfect.
Don’t wait for the stars or moons to align.

An imperfect first step has more chance of success, growth and creating propulsion than standing still.

Pick one thing and start today.

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I’ve been thinking a lot lately about the changes that have happened in my business and the improvements I would still like to make. I reflect on these two things often.  They tend to come up for me when someone asks me my story, or wants to know more about what I do.  It seems that many small business owners I speak with feel the same; there always seems to be a need for stretching, improvement, and change. The thing is that often we’re just not sure what’s missing, how to begin to effect the changes or even where to start.

To make change happen you need three key things:

1. The vision to know where you’re going,
2. The skills and resources that enable you to get there
3. A plan to drive it forward.

There’s a big difference between people who seek change and people who make it happen – the latter understand where they want to go and why, and they have a strategy for getting there.

And key number four? The change makers rarely do it alone.

This kind of work is what I love to do for business leaders from solo startup to established expert. I do this work with heart, skill and experience in my corner. One-on-one consulting is the most effective method, although I also run beautiful group immersion retreats and technique workshops. Each has its own benefits.

If you want to build a meaningful business that becomes a beloved brand you need to unlock the value of your story. The power that lies within your own words is immense; use them wisely in your marketing and you will connect with people in a way you never knew possible. When you learn how to look back and connect the dots of your own history, your present and your future will become far clearer.

If you would like to become a change maker rather than a change seeker, then I’d love to be by your side.

If you would like to work with me on a one to one basis, please contact me for details on terms.

I’m also opening up registrations for the July (1-4) and October (21-24) Writer’s Retreat. More retreat info can be found here.

I am excited to have the chance to work with you, to help you differentiate your brand, build the business you want and to see your ideas fly.

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So. THIS happened today. You know, just your average morning in the Johnson household where the weird and wonderful often occurs at the most random and often awkward of times.

This week’s episode of “not what you expect first thing Sunday morning” is brought to you by Master 4 who decided it was time to create a ‘salon’. His salon services included makeup and nail polish and there was a lovely cushion to sit on and some rather untidy, but somewhat arty, shredded paper for my feet to rest on. Apparently the paper was to stop mess getting on the carpet….(why did I ever consider he could make THAT call??)

So the process was quite formal and really rather organised.

After having my appointment written down with my name and phone number and preferences recorded (you know, all the important stuff like tea versus coffee, cake versus muffins, pink polish versus blue), my name was then called by the salon master’s able assistant (Miss 7) and I was placed on the cushion to begin my treatment.  Let’s just say it was a whirlwind experience. I actually didn’t see them coming at me they were that swift. They were like a well-oiled machine. I had a blush brush across my lids and a nail polish brush across my toes before I knew it (and could protest). But all the while, Master 4 sang and hummed and made beautiful ‘background relaxing music’ for me to enjoy, whilst Miss 7 chattered incessantly about the weather, the latest movies and then spoke about her children and her pets and asked if I had children and where they went to school.  I even got the odd calf squeeze from the toenail technician to make me feel better after a long week at work! Where had they seen and heard all this before? Gee, I wonder! It was a marvellous re-enactment of a myriad things they’ve experienced, salt and peppered with their own creativity and desires to be important grown-ups.

How could I say anything awful about the execution when the process was so divine?

Within 7 minutes, I was made up from top to toe. I had shimmer gel and blush and eye shadow on every inch of my face. I had bronze nail polish on my left hand (yes, ‘hand’, mostly) and pink on the right. And the piece de resistance? The toe nails. An eclectic mix of sparkly aqua with a dracula blood red overlay on the left, and aqua with dramatic death black and some highlights of pink confetti on the right.

Who wouldn’t love this look, right? Apart from appearing as though my toes have been through the mincer, or possibly were used as a prop for a horror film, I actually really love what the kids did to me. Ordinarily I would be like, ‘yup, that’s great, but that’s enough now. I need to get this off and go do ….” But today, even though I had a coffee date half an hour later, I just rolled with it. Why? Because they were focused, creative, telling a story and just so lovely to watch.

I’m really aware of the moments, the stories, around me now; but I wasn’t always.

I make an effort to listen more closely to the tales that are told, the lessons that can be learnt and the moments that need to be savoured. I pick up snippets of conversations in public places and my brain instantly creates blog titles from them. I am conscious of what’s going on in my head versus in front of me. I am consistently finding ways to pluck gems out of conversations and create new scenarios that can be written about, retold, made relevant to the people I help. I make a concerted effort to do this now, because it’s really easy NOT to do this. And it’s really easy to miss the point, miss the day, the year, and miss the life.

Whether it’s my kids playing or a friend rejoicing or a family member complaining, I’m more conscious of finding the second layer of meaning in the exchange. I don’t get all weird and agonise over every word in every conversation, but I do spend more time now analysing the really big convos. Why? There always seems to be more to the story than first relayed and, truthfully, I just find that really intriguing.  I realised that my kids are usually teaching me something or asking to be taught something when they role play. And when a friend bitches and moans about their kids, there’s usually something else going on for them. And when someone boasts about their achievements it’s usually a cover up for some other hurt that needs mending.

What I know is that storytelling comes in many guises: black and white on a page; grey and murky in the shadows.

And when you’re telling your business story, you need to let people know that whilst you’re aware there are shades of grey (50 in fact!), black and white is definitely more palatable. Be clear with your message. Be clear with your value. Be absolute with your offering. Nobody buys grey. They buy black or they buy white. But grey is just ‘meh’.

So, if your special gift is spooky horror pedicures – let the people know. They’ll either want one, or they won’t!

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Since the first cave paintings were discovered, over 27,000 years ago, telling stories has been used as a fundamental means of communication.  Now, as well as historical evidence, there is scientific evidence to prove that we humans actually crave stories, like a child may crave sugar! Recent research in neuroscience has revealed that our brain is actually hardwired to respond to a story.  So, in the words of a famous sugary advertiser, why is it so???

Why the brain loves stories

We all enjoy a good yarn – around the campfire told by your grandpa, at the cinema being delivered by Hollywood or at the bar being recounted by your mate. But why is it that we feel so engaged when we hear a narrative about events?

It’s actually quite simple. If we listen to a presentation with boring Powerpoint points, certain parts of the brain get activated. Scientists call these Broca’s area and Wernicke’s area. The messages hit the language processing parts of our brain, where we decode words into meaning, and that’s it. Nothing else happens.

When we are being told a story though, things change dramatically. Not only are the language processing parts in our brain activated, but all other areas that we would use when experiencing the events of the story are too. The feelings, emotions, physical reactions bits. Pretty cool hey?

The thing is, humans at their very base are social beings who regularly interact with strangers – at the supermarket, the park, a restaurant, a workplace. Stories are an effective way to transmit important information and values from one individual to another. Stories that are personal and emotionally compelling engage more of the brain and are thus better remembered. They get to the core of us as humans, far more readily than simply stating the facts.

There are two key aspects to an effective story

First, it must capture and hold our attention.

Second, it must transport us into the characters’ world.

The way to keep an audience’s attention is to continually increase the tension in the story. When you maintain attention, the brain produces symptoms similar to those of arousal – the heart and breathing speed up, stress hormones are released and our focus is high. In story terms, once it has sustained our attention long enough, we may begin to emotionally resonate with the story’s characters. This is where the ‘transportation’ begins. (Think sweaty palms as you watch James Bond fight with a villain on top of a speeding train! Or an aching of the heart as the unrequited love of the heroine plays out in front of you.)

Transportation is an amazing neural feat. We may be watching a movie or reading a book, knowing intellectually that it’s fictional, and yet our brain simulates the emotions we intuit the character must be feeling and then we begin to feel those emotions too.

Stories bring brains together

Emotional simulation is the foundation for empathy. It is particularly powerful – and useful – for social creatures such as humans, as it helps us quickly decide whether those around us are happy, sad, angry, dangerous or friendly. This mechanism keeps us safe but also allows us to rapidly form relationships with a wide variety of members of our species – more so than any other animal. By knowing someone’s story, where they come from, what they do, and who you might know in common, relationships with strangers can be formed quickly. And when people come together, amazing things can be built, created, designed, and imagined.

How we learn through stories

As it turns out, not all stories hold our attention nor transport us into a character’s world. (Remember those tedious books you were forced to read in high school and the hideous training videos you were forced to watch at your corporate sales training day?). NOT ALL STORIES ARE CREATED EQUAL!!! The most engaging and successful stories require the ‘dramatic arc’ structure. You start with something new and surprising then increase tension by introducing difficulties that the characters must overcome, often because of a failure in their past, and then you lead up to a climax where the characters must look deep inside to overcome the impending crisis. Once this transformation occurs the story resolves itself. This is the perfect story framework and one that tends to leave its message behind more memorably.

How stories connect us with strangers – and ourselves

Stories can motivate us to look inside and make changes to become better people. We can make conscious choices about the stories we choose to create, believe, follow and live out. By the same token, we have free will to change a story, mid-narrative, if it doesn’t suit us any longer.

Stories have huge power to create empathy and propel us to take action we otherwise wouldn’t; we can find ourselves stepping into a zone well beyond our usual comfort. These stories can lead us to ‘helping’ behaviours when we engage with others, which generally makes us humans happier. Caring for strangers is advocated by many philosophical and religious traditions for good reason – it helps give our lives purpose and drives us forward.

And so it is, that by listening to the stories around us, we can find ourselves interacting with people and places we may never have dreamed or conceived of. As a wonderful by-product, we may find ourselves doing work and living a life we never knew possible, creating a deep connection with ourselves that is invaluable and precious.

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For the past few months I’ve been telling myself some stories about my family. And unfortunately, a number of them have been negative and frankly untrue.

“Master 4 is just that way at the moment, it must be the testosterone…”

“That’s just Miss 7’s personality, it can’t be helped….”

“That’s just the way we parent, it’s all we have time for….”

“Maybe we’re not meant to have a smooth ride….”

“I can’t help it, I don’t know any other way right now…”

And so on.

It’s not great. It’s not cool. And I’m not really proud of it. But I’ve thought it, felt it and said it.

What happened on our recent family jaunt up the east coast was very interesting however; my thinking about my family shifted markedly. Master 4 isn’t THAT way, or any other way in fact – his behaviour was just that way in that moment. And Miss 7 isn’t this type or that type of kid, she just behaved that way as a result of the knowledge she had at that point in time and the triggers around her.  We aren’t any type of people or family, we have simply been behaving a certain way as a response to the pressures, emotions, events around us. And over the last 6 days, we moved from behaving in a very particular way, to behaving in a vastly different way.

Days away from the home, properly disconnecting from work and renovations, and genuinely connecting with each other did amazing things for our behaviour and interactions with each other.  And it didn’t take much to do it. In fact, there was no plan for it to happen, not even a conscious thought or hope that it might happen, but happen it did.

You see, we had a very busy year last year with a number of high stress points and challenges.  We also had some amazing celebrations which I guess in many ways added to the rollercoaster of emotions.  My husband (Simon) and I both spent a lot of time travelling, which in and of itself is not stressful (in fact we both love it), but the planning for it to occur with two children to look after, was.  We also lost two dear pets rather suddenly, undertook a bunch of renovations on our home, and dealt with some rather ordinary family health issues. My business ramped up enormously which, whilst fabulous, meant I had to (and wanted to) find more hours in the week and therefore had to lean more heavily on my already slim support systems – something I’m not very good at doing (it’s in my 2016 plan to figure this bit out!). I also felt the pressure to be there for an increasingly demanding school and after-school activity regime and all that’s involved with that.  My kids needed me more as their emotional requirements changed, and yet I felt less and less available.  My parents also needed to lean on me more and yet I didn’t know how to make that work, given distance and time. My head was elsewhere and everywhere, trying to be everything and everyone. And Simon was the same. He was asked to lead a high profile and extensive project which would see his responsibility and time requirements increase, and along with it, his stress levels. He barely got home to see the kids before bed and was gone before they woke. “When’s daddy coming home?” was a nightly question to be faced with, and “I don’t know” was often the unsatisfactory answer.  They needed him, and didn’t get him, so they needed me more. And I simply didn’t have the reserves.

And so our weekends were a blur of trips to Bunnings, maintaining the house/garden, running to activities, a hurried visit to friends, late night working sessions and too many wines (under the guise of having a life and enjoying ourselves!), all masked as ‘family time’.  We were often tired and restless and resented the kid’s need to be with us constantly and got antsy about having no time to get anything done. And we spent too many moments saying “go and amuse yourself please, just for an hour or so,” and then got grumpy when the kids were fractious, fighting and hanging off our heels. No fricking wonder!

Craziness. And not at all the vision I had of my ideal life.

So it was a lovely surprise when driving home last night that Simon and I both reflected on the amazing change of behaviour our roadtrip had created in our family.  We didn’t know it would happen, we didn’t do anything special. We didn’t even try. We simply relaxed and enjoyed each others’ company. Importantly, we were present.

Lucy learnt how to backflip in the pool and catch a wave on her boogieboard. Simon helped her and she beamed.

Ollie learnt how to catch a fish and play cricket on the beach. Simon helped him and he glowed.

We walked, we swam, we cooked, we rode, we found crabs and jellyfish and squid and stingrays. We lay still and watched the clouds. We talked, we shared, we read books, we watched ballet, and we moisturised each other’s warm skin. And it was heaven. It was how I remember it was when I was 7. THIS was my family. THIS is who we are. 

They need us just to be present. They need us to connect deeply when we talk with them, to laugh loudly when we’re learning, to give all of our body when we’re playing.

We’re full to the brim of this goodness right now. I know it may not last as the school year starts, the workloads increase, and the challenges arise, but for right now it fills me up and I’ll hang on to it for as long as I can. What I do know though, is that we are not any particular type of people, we behave in certain ways at certain points in time, in response to events and people. My aim is to respond more regularly with presence.

And with presence comes more positive and powerful stories…..

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Clients often ask me about producing a media kit for them. Actually, usually the first question is: ‘what is a media kit and do I need one?’ Nine times out of ten the answer is YES. Why? Because over the last few years, media kits have moved from the more traditional worlds of print magazines and corporations to become a key sales and marketing tool for bloggers and small businesses.

If you’re not familiar with a media kit, it’s basically a document that businesses use to promote themselves and sell their services to potential clients. Whilst magazines use media kits to sell spots to advertisers, bloggers and entrepreneurs use media kits to sell themselves as well as advertising on their sites, sponsored posts and brand collaborations. Service-based businesses, such as photographers, use media kits to promote their packages.

On the surface a media kit may seem a little fancy, tricky or open-ended but that’s part of their appeal. There is no set formula. A media kit can promote whatever a business owner feels is their key selling point. They can also be presented in whatever way you wish – as a simple pdf document, a landing page on your website or a fully designed digital flipbook.

As for what to include in your media kit, here are the most common items:

• An introduction to yourself and your business

This is your chance to explain who you are, what you do and for whom. It’s your chance to demonstrate what purpose your business serves. Whilst you should know this stuff intimately, it is often the hardest part to write about. Writing about and promoting ourselves can be really difficult – we’re often just too close to it to make it read well. Hint: Don’t get caught up wasting time on this step. Hire a copywriter to bang out your professional bio; an outsider can view you objectively and highlight your magic without that layer of self-consciousness. It will be money well spent.

• Your mission

Sometimes known as a ‘manifesto’, this is your way of differentiating your business from the competition and explaining what it stands for. This step is imperative. Unless you have developed something that is absolutely rare, you need to make yourself stand out from the myriad other choices that customers have. There are a squillion coaches, designers, nutritionists, chiropractors, financial advisors, real estate agents etc etc, so what makes YOU so special? You need to cut through the clutter here. Unique is great – don’t be afraid to be different!

• Testimonials

Testimonials are an excellent way to let people know how wonderful you are without sounding full of yourself! Use other people’s words. Regardless of whether they’re from clients, suppliers, partners or subscribers, testimonials add a sense of credibility to your business. They also give potential clients a sense of comfort that someone else has invested in you previously and received great results. People want to feel safe and justified in their choices, and testimonials help them do that.

• Frequently asked questions

If you are repeatedly asked the same questions about what you do or how, stop and take note! By including a FAQ section in your media kit you will greatly reduce the upfront email banter that comes with new enquiries.

• List of notable clients

As with testimonials, a list of notable clients can help the Nervous-Nellies feel comfortable that you know what you’re doing. Some of your potential clients may have never worked with someone in your industry before so they want to be sure they’re making a sound decision.

• Services offered

Highlight all of the services you offer, with particular emphasis on the things you really LOVE to do. It’s even better if these things are not run-of-the-mill – you’ll pique interest more quickly that way.

• Packages and rates

If you’re not great at talking about money, clearly listing your services with base-level pricing (‘starting at’ or ‘from’) can be an excellent way to help people understand what the ballpark investment is to work with you. Be clear about what they receive for that price and what else is on offer as ‘add-ons’. Don’t surprise people when it comes to money – don’t be embarrassed or ashamed of your pricing either. If you can say it out loud in the mirror, and believe in the value you deliver, then you can put it on paper.

• Statistics

If you offer a service where stats (read: traffic to your website, social media engagement, advertiser results etc) are important, then include these in the media kit.

• Process

If you have some kind of process you follow when you engage with a client include this. It can help demonstrate the value you offer and the reason you get consistent outcomes. By giving potential customers a glimpse into this behind-the-scenes world, you are helping them understand the work you do and perhaps also helping to justify your rates!

• Contact information

This is absolutely imperative. Offer all the different ways someone can get in touch with you: social media handles; email address; website address; phone number. Make it as easy as possible to book you!

• Recent Press publications/articles

Copies of recent press coverage are highly appropriate for a media kit. This may include article reprints, online and offline press, interview transcripts and audio or video files of speeches/performances/interviews.

• A sample news story

This is your chance to guide the media or your reader. Some editors will even print it verbatim; a ready-to-print article is an easy way to fill up space with little effort.

• Other items may include:
• Awards
• Nonprofit and community-service involvement
• Logo artwork
• Photos
• White papers
• Schedules of upcoming promotions and events
• Significant statistics specific to your industry, demographics and target audiences
• Samples or examples
• Giveaway information
• An order form

The Key Ingredients to Being Noticed

If your intention is to be published in a popular publication, you need to really make your media kit stand out. Busy editors may sort through piles of media kits each day! So, to get some action on your kit, by either an editor or your target audience, you’ll need to package your materials in a unique and professional way.

Follow up is also critical to being noticed. You’d be surprised how many media kits get sent out and then nothing is done afterwards. First up, you need to be sure your recipient actually received your media kit. A follow-up call also provides the perfect opportunity to answer any questions or schedule a meeting. Use this opportunity to build relationships with your intended audience – it should be considered part of your marketing strategy.

What next?

The challenge is always just to get started. Do yourself a favour though and don’t reinvent the wheel. You probably have most of this content already written in various places – your website, your quotations, your proposals, your social media accounts – so just collate it and give it a polish.

Typically, the media kit doesn’t have to be as fancy as people think. Those requesting media kits just want information–not necessarily glitz.

If you would like a hand putting together your media kit, you know where I am!

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‘Nobody reads a book to get to the middle.’ ~Mickey Spillane (American crime novelist)

Whether you’re writing a book or writing a marketing piece, you need to ensure your ending is rewarding for your reader. After all, they have come on a journey with you through the beginning and middle to get there! It should have the most drama, tie up the loose ends and leave the reader with something memorable.

Here are five tips to ensure your reader will want to finish reading the story AND be excited about reading your next story

• Narrow your hero’s options.

A sense of the inevitable needs to be present. Your hero (which will be your ideal client in the case of writing a marketing piece) should start to realise that the path to his or her goal lies in only one direction (your service or product) – usually the one he or she has been trying to avoid. Allow them to try other pathways (competitive offerings), but make sure they fail (show them the pitfalls of these options). Typically the hero’s rival (the devil on their shoulder) will rear their head again here, creating obstacles as a test.

• Make everything worse for your hero.

Keep the reader wondering whether or not your hero will achieve their story goal. Suspense is a great page-turner. The worse the story gets and the fewer pages your reader has left, the more anticipation you can build. The end of your story should contain many more scenes of action than reflection.

• Resolve all story lines.

Your content piece, whether a full blown novel, blog or eBook, should be written from the beginning with the end in mind. Each ‘scene’ needs to be building and carving out a plot that leads to the end game. And each story line must resolve itself. The most important story line should last the longest, thereby keeping your reader in suspense for longer. Don’t go introducing any new characters or ideas in the last quarter of the story. The most satisfying stories are those where the central conflict is resolved. It doesn’t necessarily have to be a happily-ever-after ending but readers do like to be left with some hope.

• Tie up loose ends.

Try not to leave your reader wondering what happened to any of the characters or be left with unanswered questions.

• End on a strong note.

Don’t try to be too tricky here by throwing in a red herring; the most important thing is to create a sense that the story has really ended. Readers like to know that the journey has made sense all along and that the hero has come to the conclusion they have because of choices they made early on in the story. If we’re still there at the end, it’s because we are invested in the outcome. The final impression of your writing should be positive. Trickery can leave a reader feeling cheated and not inclined to come back.

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I asked some people in my Facebook community a little while ago about how they signed off their emails and whether they had put much thought into the language they used. The question was prompted by an interesting email sign-off I had received the day before: ‘To Higher Conversions, Clay Collins.” He’s the dude who sends me information from Leadpages, the landing page application I use.   This sign-off is perfect for him and his business – helping people creating landing pages that convert visitors to customers – and is highly memorable for that reason.

Most of the people who responded to me hadn’t put much thought into their own sign-off. They were simply using the same words they had been using forever – mostly as a layover from corporate days.  It got the creative juices flowing – mine and theirs – as to better ways to sign off emails to their clients and prospects.

But why is a sign-off important? Why should we even bother thinking about it? Because how you sign-off or close your email sets the tone for the email and leaves a lasting impression on your reader.  It can also make or break the intention, and therefore ‘success’, of your email.

Obviously there are different styles of writing for business emails versus personal ones, and so too should your sign-off be different. There is one thing that EVERY sign-off requires however – your name! Whether it’s first and last or your first name alone depends on the level of formality.  Usually the first time you write to someone you will include both your first and surname; subsequent communications will probably only require your first name. And if you’re writing to a close friend or family member you may even use your nickname.

The sign-off itself will also depend on the overall tone you are trying to achieve and also possibly the intended meaning of the email content. For instance, you wouldn’t use “Yours truly” in a business email; it’s too familiar and warm and usually reserved for close relationships.  On the other hand you wouldn’t simply use “Regards” if you were trying to build a relationship with someone and sell them your counselling or coaching services! It’s highly unemotional and could be considered terse.

You may like to consider using a sign-off that is reflective of your personality or individuality (“Sparkles and light” if you’re a cosmic cat!).  I like to encourage clients to use words that reflects their business value or offering. For example, a naturopath may use “Yours in wellness”.  A life coach might use: “To your health and wealth”.  A travel agent might say: “Here’s to great adventures.”  There are endless possibilities – most of which will be far more meaningful and memorable for your reader, (whilst still being appropriate), than boring old “Regards” or “Best wishes”.

Here are my four rules for signing off on emails:

1. Don’t include quotes. They can make the reader question why you’ve chosen that particular quote and therefore prove to be a distraction.
2. Avoid oversized logos. If they are too big, they draw the eye away from the message.
3. Include your title and contact info, but keep it short. In most business emails, you’re doing the person a favor by sharing your vitals, but keep it minimal. A link to your website or Facebook page is ok but avoid a shopping list of links promoting your projects and publications.
4. Include some kind of sign-off, not just your name. The function of a sign-off is to signal the end of a message. It helps direct the reader and clearly communicate your message.

Here is a list of some common and not-so-common sign-offs with a bit of commentary attached!

Best – Totally safe but can be a little lonely on its own.

All the best – This is better and harmless. A good one for a wide variety of recipients.

My best to you – A little old-fashioned.

Best Wishes – It’s a little like a birthday card sign-off from your work colleagues but it’s not bad.

Bests – Too fussy and terrible if you have a lisp!

Best Regards – More formal than “Best wishes.”

Regards – Fine and helpfully briefbut a little dull and not very warm.

Kind regards – Warmer and better than plain “Regards” if you want some formality but are building a relationship. I use this often.

Rgds – OK if you’re sending it from your phone but it wouldn’t kill you to type the other 3 letters!

Warm Regards – I like this for a personal email to someone you don’t know very well, or a business email that is meant as a thank-you.

Warmest Regards – As good as Warm Regards, with a touch of added heat.

Cordially – Very old fashioned and always reminds me of cordial…the drink…from the 70s…

Take care – In the right instances, especially for personal emails, this works. I use this when the email content warrants it.

Thanks – I’m not convinced this is a sign-off as such, but it would depend on the content of the email.

Thanks so much – I use this when someone with whom I have a business relationship has put time and effort into a task or email.

Thank you – More formal than “Thanks.” I use this sometimes.

Many thanks – I use this when I genuinely appreciate the effort the recipient has undertaken.

Thanks for your consideration – Quite formal, but would definitely work in the business context where you are submitting an offer, idea or proposal. Be careful though as it could be seen as almost asking for a rejection.

Thx – I don’t approve of this in emails but in a text between friends and familiars it’s ok.

Hope this helps – I use this one when I am offering solicited advice to help the recipient.

Continued success – You’d want to be sure they had initial success before using this!

Keep up the good work – As above! This can be useful however, if messaging a coaching client who has sought feedback on something from you.

Be well – I find this  a bit grating. Not appropriate for a business email.

Peace – Suitable if that’s your business or personality, but pick your audience.

Yours Truly – Very much an old fashioned way to sign off. Think: your 9 year old pen pal or estranged auntie!

Very Truly Yours – VERY VERY old fashioned.

Sincerely – OK for some formal business correspondence, but reeks of lawyers and accountants to me.

Yours Sincerely  – Same as “Sincerely,” but even more so!

Looking forward to your reply – This works when you genuinely want a reply from your recipient!

Cheers! – I use this sometimes for familiars. It’s quite a British/Aussie thing. Be mindful of using this with Europeans or Americans.

Have a good one – Again, very Aussie. Be mindful of how this could be misconstrued too. Have a good what???

Ciao –  I like this in playful personal emails. But then I love everything Italian!

-Your name – Terse but ok except if it’s an initial email. I’d always try to combine an actual sign-off with your name.

-Initial – Good if you know the recipient really well and even fine in a business context if it’s someone with whom you correspond frequently.

Love – Way too informal in the business context for me.  This could be off-putting for some.

XOXO – Not a good idea in business emails. Save the kissses and hugs for your bestie or partner.

Lots of love – Only for personal emails.

Hugs – It’s hard to imagine this in a business email but it’s great when you’re writing to your granny.

Smiley face – Emoticons are increasingly accepted, though some people find them grating. Be mindful that they may reproduce incorrectly when read through some email applications so will appear as [smiley face] rather than the actual picture of a cute little yellow face.

Take it easy – Highly informal and may not be read as intended. Be careful using this with people you don’t know well.

See you around – Same as “take it easy”. Are you literally going to see them around or figuratively?

Sent from my iPhone – This used to bother me but I realise that it can explain brevity and typos (which I hate, regardless of the device being used!). I would prefer people don’t know whether I’m at my desk or on the move, so I don’t use this.

Typos courtesy of my iPhone – No excuses peeps!

Pardon my monkey thumbs – Same problem here.

Please consider the environment before printing this e-mail. – A bit preachy and a bit early 2000s. Who doesn’t know that printing uses paper?

Lengthy disclaimers – We’ve all seen these and ignored them, though I understand that many companies require them.

The final word:

Your closing needs to be inline with the overall tone and demeanour of your email. If it’s completely at odds it will be jarring and will leave the reader wondering what they’re supposed to do or feel next.  The sign-off is the icing on the cake to ensure your message is received as intended and there is no room for misunderstanding.

By taking your time to choose your words carefully, your sign-off will become another demonstration of how wonderful it is to communicate with you!

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